Description Robert Half is currently seeking a Help Desk Support - Tier I for our Phoenix, Az based client.Day to Day Task:The Help Desk Tier I is responsible for end user support for hardware, software and network to achieve 24/7 secure reliable and efficient operations. This includes computer and telecommunications services and all ancillary support services and equipment.Keep tickets up to date and clearly documented in ticket management system
Basic trouble shooting and analysis
Maintain hardware including servers, workstations (including PC and win-terms) and phone for all entities supported
Maintain line of business applications for all entities supported
Processes employee change event requests including new hires, terminations and transfers
Processes requests for hardware and software purchases including workstations, phones and peripheral devices (e.g., small printers, docking stations, etc.)
Email account management
Phone account management
Maintain IT asset and contract tracking system
Basic network (wired and WIFI) maintenance including hardware
Demonstrates knowledge of and supports each entity’s mission and vision, policies and procedures, operation instructions, confidentiality guidelines and code of ethical behavior.
Performs other job-related duties as requested.
Qualifications:Minimum 1-2 years of experience in a Help Desk role w/walk-up service required, VIP support preferred.
Demonstrable understanding of Mac OS from command line troubleshooting to resolving individual application failures required.
Advanced working knowledge of collaboration tools such as Slack, Teams and Google Workspace required
Demonstrated knowledge of Microsoft Exchange and/or Google Admin, including a firm understanding of Groups and permissions, is required. Knowledge of Windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues, is a plus.
Familiarity with platforms such as ServiceNow, Zendesk, Jira, or Okta preferred
SkillsStrong interpersonal communication skills with a high degree of empathy are a must.
Can deliver outstanding customer service and provide simplified explanations of complex technical issues.
Applies critical thinking and root cause analysis to complex end user requests and incidents to deliver the best possible solution.
Ability to support others in a team environment, as well as the ability to work with limited supervision.
Adapts well to ever-changing needs and business processes.
Ability to facilitate or teach highly preferred.
Preferred Qualifications:Experience working with Git
Ability to use GitLab