IT Onsite Support

IT Onsite Support

23 Jan 2024
Arizona, Phoenix, 85053 Phoenix USA

IT Onsite Support

Vacancy expired!

RESPONSIBILITIES:
A Kforce client is seeking an IT Onsite Support that will provide moderate to advanced-level technical support to customers needing assistance with Active Directory account administration, distribution of software, hardware and software troubleshooting, problems relating to email, Remote Desktop Service issues and VPN support.

Responsibilities:
IT Onsite Support works closely with technical teams to ensure that complex incidents are being closed
Provides positive customer experience with each customer interaction
Coordinate and oversee special projects handled by the technical team
Work with Manager to identify tools and solutions to ensure maximum departmental efficiency
As an IT Onsite Support, you will interface with other groups via service desk tickets and provides feedback regarding existing methods to improve the quality and timeliness of technical and customer support
Keeps manager, project teams, and business customers informed of activities and problems within assigned areas of responsibility; Refers matters beyond limits of authority to manager for direction
Deliver quality and timely results, (i.e., technical and customer support, based on assigned work and objectives)
Provide support for applications and infrastructure technologies by resolving problem requests received by phone and email
Review Incidents on a daily basis and provide assistance to the team where appropriate
Facilitate communication and collaboration among many parties to bring all Incidents to resolution quickly and efficiently
IT Onsite Support will assist in developing ideas and procedures for improving field-based applications and reducing support calls and issues.
Assist in the coordination and control of equipment provided to the district offices and agents
Quality assurance testing of hardware and software prior to roll out to user base
Travel to other locations as needed

REQUIREMENTS:
College degree in the field of Computer science and/or 2-5 years equivalent work experience
2-5 years OF prior Tier 2 (or higher) Help Desk experience
Advanced problem solving and research skills
In depth knowledge of Active Directory, Group Policies and Remote Desktop Services
Knowledge of Windows-based Operating Systems Windows 10
Strong experience with Windows 10 and Windows 7 including troubleshooting skills in the areas of crash recovery, registry, and security
Experience with administration within an Active Directory environment
Experience with application support with McAfee products (AV, HIPS, and EEPC) and Office 365
Working knowledge of desktop imaging tools (RIS/SCCM)
Intermediate troubleshooting skills for TCP/IP networks
Knowledge of basic computer hardware, including Dell OptiPlex desktops and Latitude laptops (installation and break/fix)
Intermediate troubleshooting skills for TCP/IP networks
Knowledge of basic computer hardware, including Dell OptiPlex desktops and Latitude laptops (installation and break/fix)
Strong working knowledge of network environments including an ability to recognize and diagnose connectivity problems
Excellent communication skills both verbal and written
Must be able to multi-task and prioritize between open Help Desk Incidents and open projects
Ability to present written information in a clear, concise, and organized manner; Writes technical information so that it can be understood by non-technical audiences

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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Job Details

  • ID
    JC32300955
  • State
  • City
  • Job type
    Contract
  • Salary
    Competitive
  • Hiring Company
    Kforce Technology Staffing
  • Date
    2022-01-22
  • Deadline
    2022-03-23
  • Category

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