IT Service Desk Support Specialist

IT Service Desk Support Specialist

23 Jan 2024
Arizona, Phoenix, 85016 Phoenix USA

IT Service Desk Support Specialist

Vacancy expired!

IT Service Desk Support Specialist
Our client is a very stable company of 40 years in healthcare, that has grown from roughly $30M / 200 employees to $100M / 450 employees in the last 5 years. They offer amazing benefits, awesome manager, great work/life balance (hybrid remote/office 50%) and are centrally located in the Biltmore area Phoenix, AZ. I have placed dozens of people here over the years who are enjoying great careers and upward movement. This is one of the best Service Desks we have ever worked with.
IT Service Desk Support Specialist is responsible for supporting the existing Cisco IP Telecommunications environment and general desktop infrastructure, including identifying and resolving Telephony, Cellular phones, hardware and software malfunctions.

Essential Competencies, Duties and Responsibilities for IT Service Desk Support Specialist

  • Cisco desktop phone user assistance and troubleshooting
  • Active Directory user account creation and permissions
  • Account creation and user management using Microsoft 365 Admin Center.
  • Outlook for Microsoft 365 trouble shooting
  • Windows 10 troubleshooting
  • MS Teams, Webex, Zoom support
  • Jamf MDM support
  • Apple iPhone and Apple Ipad support
  • Mail flow trouble shooting and message tracking and Mail -filter monitoring and message recovery
  • PC diagnostics
  • Dropbox accounts user creation and permissions
  • Resolve / answer questions / how to on MS applications via call/ticket/walk-up/stop-by
  • Inventory existing equipment and track equipment deployment
  • Organize existing IT equipment for either reimage or redeployment
  • Assist new users with initial login to corporate PC
  • Set up cubical and Offices with Computer Equipment for new hire
  • Shipping / receiving of computer/IT equipment to/from other HSAG locations or remote employees
  • Track all issues / requests via Mange Engine Service Desk Plus
  • Assist users with technical software issues via remote support (TeamViewer, Desktop Central, Webex)
  • Create forms for tracking IT equipment/inventory for use at all sites.
  • Install software applications as needed (depending upon approval) to user corporate laptop/desktop
  • Desktop / Laptop repair / parts replacement / upgrade
  • Cellular phone replace / upgrade
  • Hardware / Software /Component gathering for donations
  • Create How-To Guides (depending on the issue) for user edification
  • Project deadlines may necessitate occasional extended work hours.

Additional Skills

  • Ability to lift and pack up to 40 lbs (shipping equipment to remote users)

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Job Details

  • ID
    JC32285894
  • State
  • City
  • Job type
    Permanent
  • Salary
    $45k - 55k per year
  • Hiring Company
    Empower Associates
  • Date
    2022-01-23
  • Deadline
    2022-03-24
  • Category

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