IT Service Desk Support Specialist Our client is a very stable company of 40 years in healthcare, that has grown from roughly $30M / 200 employees to $100M / 450 employees in the last 5 years. They offer amazing benefits, awesome manager, great work/life balance (hybrid remote/office 50%) and are centrally located in the Biltmore area Phoenix, AZ. I have placed dozens of people here over the years who are enjoying great careers and upward movement. This is one of the best Service Desks we have ever worked with. IT Service Desk Support Specialist is responsible for supporting the existing Cisco IP Telecommunications environment and general desktop infrastructure, including identifying and resolving Telephony, Cellular phones, hardware and software malfunctions. Essential Competencies, Duties and Responsibilities for IT Service Desk Support Specialist
Cisco desktop phone user assistance and troubleshooting
Active Directory user account creation and permissions
Account creation and user management using Microsoft 365 Admin Center.
Outlook for Microsoft 365 trouble shooting
Windows 10 troubleshooting
MS Teams, Webex, Zoom support
Jamf MDM support
Apple iPhone and Apple Ipad support
Mail flow trouble shooting and message tracking and Mail -filter monitoring and message recovery
PC diagnostics
Dropbox accounts user creation and permissions
Resolve / answer questions / how to on MS applications via call/ticket/walk-up/stop-by
Inventory existing equipment and track equipment deployment
Organize existing IT equipment for either reimage or redeployment
Assist new users with initial login to corporate PC
Set up cubical and Offices with Computer Equipment for new hire
Shipping / receiving of computer/IT equipment to/from other HSAG locations or remote employees
Track all issues / requests via Mange Engine Service Desk Plus
Assist users with technical software issues via remote support (TeamViewer, Desktop Central, Webex)
Create forms for tracking IT equipment/inventory for use at all sites.
Install software applications as needed (depending upon approval) to user corporate laptop/desktop
Desktop / Laptop repair / parts replacement / upgrade
Cellular phone replace / upgrade
Hardware / Software /Component gathering for donations
Create How-To Guides (depending on the issue) for user edification
Project deadlines may necessitate occasional extended work hours.
Additional Skills
Ability to lift and pack up to 40 lbs (shipping equipment to remote users)
The Support Specialist will assist with all aspects of the ftwilliam.com document software. This position will report to the Lead Product Support Consultant in the division of Legal & Regulatory (LR US) within Wolters Kluwer.