Vacancy expired!
Role : Medicare Call Center Executive
Location : Phoenix, AZ 85021 (Local Only)
Duration : 8+ Months
Pay rate : $14 / hr on W2
Interview Mode : Telephonic / Skype-Webx
Medicare / Healthcare Background Must.
Job Summary : Responsibilities :
Responsibilities :
CSR is Responsible for answering inbound calls for 8 hours a day
Provide exceptional service with an emphasis on first call resolution, the Medicare Agent will be ready to address and answer any question regarding member’s health insurance with a high level of professionalism, accuracy and attention to detail
CSR’s will use critical thinking and reach out to any internal team or provider in order to assist callers and address their concerns
CSR’s will live-document all caller interactions in accordance with Quality Assurance Guidelines
Agents will need to verify their quality scoring as calls are graded, in order to confirm agreement or dispute any scoring
Agents will adhere to their slated schedule and will be either on a call, or readily waiting for a call in order to maintain minimum Production and Schedule Adherence standards
Agents will be required to check two different email accounts daily, stay up to date on call handling resources, and complete mandated knowledge checks as assigned
Agents will be required to use a laptop and monitor and navigate multiple systems while assisting members
Work from Home Requirements :
Provide land line or cell phone
Agent must have secure carrier connection and preferred unlimited minutes on cell phone plan
Agents will be required to download client and employer related application Duo mobile and Microsoft Authenticator
rahul reqroute.com
