Order to Cash Manager

The Order to Cash (O2C) Manager is accountable for the end-to-end Order to Cash process across four commercial divisions, ensuring disciplined execution, governance compliance, and consistent performance outcomes. This role owns process standardization, cross-functional alignment, and operational results spanning order management, pricing execution, credit, billing, invoicing, dispute resolution, and cash application.The O2C Manager functions as the primary business owner for the O2C process, partnering closely with Commercial Leadership, Finance, Credit, Customer Service, and ICT to ensure S/4HANA operates as a stable, controlled, and scalable platform supporting commercial growth.Key AccountabilitiesEnd-to-End Process OwnershipOwn and govern the complete Order to Cash lifecycle across all four commercial divisions.Define, document, and maintain standardized end-to-end O2C processes, policies, and controls.Ensure consistent execution while accommodating approved divisional differences through governance, not workarounds.Serve as the escalation point for O2C process issues, exceptions, and performance gaps.Commercial & Cross-Functional LeadershipPartner with Sales, Commercial Operations, Finance, Credit, Supply Chain, and Customer Service to align execution with commercial strategy.Balance customer experience, revenue protection, and operational discipline.Drive collaboration and decision-making across divisions; prevent local optimization at the expense of enterprise outcomes.Governance, Controls, and ComplianceEnforce governance standards for pricing, order entry, billing accuracy, credit policies, and dispute management.Approve or reject process exceptions before system or operational impact.Ensure O2C controls support audit readiness, revenue recognition, and financial integrity.Act as the business authority for O2C-related changes within S/4HANA.S/4HANA & Systems PartnershipOwn business requirements for the O2C domain within S/4HANA.Partner with ICT to ensure system configuration enforces approved business processes.Prevent unauthorized changes, manual workarounds, or process bypassing.Participate in release planning, testing, and readiness for O2C changes.Performance Management & Continuous ImprovementLead O2C process maturity initiatives and digital transformation efforts.Champion automation, simplification and efficiency opportunities including workflow, EDI, customer self-service, and AI-enabled transaction processingDefine and monitor key O2C KPIs, including order cycle time, billing accuracy and timeliness, dispute volume and resolution time, Days Sales Outstanding (DSO), and cash application effectiveness.Drive root-cause resolution, not symptom fixes.Team Leadership & CapabilityProvide leadership and development to all personnel directly supporting O2C activities including Order Management, Billing, Dispute Resolution, and Cash Application functionsDefine role-based capability and training requirements for O2C execution.Ensure training completion, adoption, and sustained process discipline across divisions.Build a culture of accountability, clarity, and continuous improvement.