Greenfield Implementation experience (Brand new implementation from a non-SAP system to S/4 HANA)
Flexibility and willingness to travel up to 80% of the time (travel will be determined by each client/project they work on)
Job title: Senior Project Manager/Program Manager, Professional ServicesTravel: Regular travel maybe required;FTE What you will do as a Senior Project Manager/Program Manager: The Senior Project Manager is accountable for managing Professional Services projects for Navisite.
Projects are performed by dedicated or shared teams of technical engineering resources. Technologies include network, operating systems, middleware, databases, cloud and hybrid solutions, security and data storage systems, software/applications, and other services as required to support customer solutions and overall requirements.
The types of projects are, but not limited to: high value (in excess of $1mm+ budgeted), strategic, medium to large in size and duration (3 to 12 months), mid to high level complexity, USA domestic and/or Global assessments, proof of concepts, migrations, implementations and upgrades.
The Senior Project Manager will be responsible for managing a portfolio of one to multiple projects simultaneously utilizing local and global Navisite resources. The Senior Project Manager is accountable for the successful delivery of the customer project/services and proper transition to Navisite operations for ongoing support.
The Senior Project Manager will report into the Director of Program Management.
The Senior Project Manager/Program Manager will have the following responsibilities:
Accountable for successfully managing customer projects for Navisite
Oversee and coordinate multiple teams of technical and/or process engineering resources to perform project tasks
Manage one or multiple customer projects simultaneously
Develop project plans, specifications, and other related project administration tasks
Work directly with Navisite customers at multiple levels to perform implementation activities
Oversee project execution, including but not limited to:
Conducting project launch meetings
Gather and document the customer’s technical, functional and business requirements
Developing detailed project plans
Managing, influencing, and monitoring project issues, risks, and escalations
Tracking/influencing/managing projects from initiation to successful completion
Communicating project status on a timely and regular basis
Resolving project issues, problems, and changes
Leading projects to overall success
Oversee quality assurance cycles for all projects
Prepare formal status reports on a regular basis for customer and Navisite senior management
Execute projects using the Navisite methods, tools, templates and processes, ensuring a well governed, consistent and standardized project approach
Apply learning from past projects to future projects by developing and continuously improving tools, templates and processes to facilitate implementation efforts
Be a member of the Navisite Global PMO, helping in its continuous development and effectiveness
Customer Management Support the development of new and existing internal and customer relationships
Support / manage all customer stakeholders and engagement activities – managing customer expectations and customer responsibilities including initiating, running and participating in Project Steering Committee meetings
Implement methods to get an in-depth understanding of customer requirements investigating underlying causes and recommending short and long term solutions
Report customer opportunities and feedback to Navisite sales and management teams
Leadership Support, manage and mentor project team members to achieve project deliverables and goals
Empower team members within clear frameworks of authority and accountability
Provide clear frameworks for project members to work within
Establish, present and communicate a clear direction for project delivery
Motivate project team members through personal excitement, enthusiasm and commitment to the project and Navisite’s vision and values
People Management Act as a facilitator and mentor to project team members
Lead and manage teams of customer, 3rd parties and Navisite resources, delivering results through others
Ensure effective communication channels
Manage and deliver projects from mobilization until handover and closure, delivering solutions to time, scope, quality and budget
Work within a multiple level team structure
Report all project delivery progress and status to the customer and Navisite PMO
Report all escalations to the PMO or relevant Program Manager
Support and monitor project management standards and quality checks used within the Navisite Global PMO
Communication Ensure effective communication channels are designed and implemented throughout projects and customer engagements – monitoring and addressing communication effectiveness • Deliver highly complex presentations internally to Navisite and to external customers (to all levels of seniority)
Develop communication plans to proactively address anticipated objectives to issued communications
Bid Support Develop bid content or provide approval of project management sections
Represent Professional Services Program Management during Pre-Sales engagements
Project Delivery Manage and delivery complex projects from mobilization to handover and closure
Utilizing cross-functional teams and third parties to deliver solutions and multiple delivery of projects to scope, time, quality and budget
Work within a multiple level team structure – managing direct reports (work-stream leads etc) and indirectly supporting all other levels operating within the team
Produce recommendations that ensure all customer actions, processes and decisions will deliver long term, sustainable customer satisfaction as well as supporting the long-term interests of the business
Report all project delivery progress and status to the customer ensuring expectations are managed throughout the project lifecycle
Identify, assess and resolve complex project and business issues, and provide customer with alternative scenarios
Resolve all escalations required for projects to relevant Program
Manager / Senior Management
Support and monitor project management standards and quality checks used within the Navisite PMO
Financial and Commercial Awareness Manage high value, strategic projects and services
Monitor invoicing activity and profitability of projects
Provide weekly revenue forecasts for a rolling three-month period and resource forecasts
Ensure that areas of commercial and project risk to Navisite, such as payment terms, penalty clauses, contractual omissions, technical and organizational risks are identified and mitigated
COMPETANCIES EXPERIENCE At least 5 years proven Project Management experience of delivering Professional Services projects, including the planning and managing to budget at a detailed level
Contributing to and writing detailed and good quality documentation to support implementations across multiple projects
Coaching and mentoring to enable skills transfer at a management level
Delivering presentations to customers and partners
Vendor/supplier management
Presentation & workshop management
Supporting the management of third party contractors and vendors as required
Detailed understanding of Professional Services solutions and technologies
Detailed understanding of benefits realization techniques
Detailed understanding of business process design
Ability to become a ‘trusted advisor’ for a customer
Ability to articulate ideas and concepts to a diverse range of audiences
Business change skills in the areas of impact
Detailed knowledge and experience of project planning, delivery and risk management methodologies
Knowledge of given business sectors / industries
Ability to provide thought leadership
Excellent documentation and communication skills
Managerial Competencies Ownership of the delivery of ‘end-to-end’ technical and business solutions
Able to manage small to large and diverse teams comprising of global customer, 3rd party and internal staff
Scheduling projects and resources
Monitoring and reporting on progress
Ability to plan an engagement using appropriate planning tools
Ownership of issues and risks
Commercially astute
Attitude & Disposition Customer focused • Benefits focused • Articulate • Assertive • Credible in front of senior customer audiences • Able to ‘fit in’ with customer culture • Flexible in working arrangements • Ability to work under pressure and to tight timescales • Ability to mentor
Experience in strategic small, mid, and large-scale project and program management
Ability to develop strong professional relationships and to influence peers, managers, customers and other teams
Strong written and oral communication
Strong Customer Relationship skills
Strong facilitation skills
Strong project planning tool skills
Strong issue and risk management skills
Strong understanding and proven experience of Waterfall and Agile methodologies
Ability to multi-task between concurrent assignments and to work in a fast- paced organization
Very strong attention to detail
Help develop sales bid content as required
Strong IT technology background Business and/or Technical
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