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Welcome to one of the toughest and
most fulfilling ways to help people, including you. We offer the latest tools,
most intensive training program in the industry and nearly limitless
opportunities for advancement. Join us and start doing your life's bestwork .Primary Responsibilities:
Meet Quality, Productivity and Attendance requirements
Make outbound calls to members and provider offices
Maintain accurate documentation
Being responsible for any follow - up work needed forresolving and closing issues
Identify and resolve anticipated Provider issuesto prevent future calls
Maintain proficiency in all technical applications(technical skills and system knowledge)
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
High School Diploma / GED (or higher)
1+ years of experience with Microsoft Office - Microsoft Word, Microsoft Excel, and Microsoft Outlook with the ability to create documents, spreadsheets, and correspondence
Ability to type 35+ WPM
Preferred Qualifications:
Knowledge of medical claims billing
1+ years of Call Center experience
Bilingual with English and Spanish
2+ years of telephonic customer service experience
Careers at UnitedHealthcareCommunity & State . Challenge brings out the best
in us. It also attracts the best. That's why you'll find some of the most
amazingly talented people in health care here. We serve the health care needs
of low income adults and children with debilitating illnesses such as
cardiovascular disease, diabetes, HIV / AIDS and high - risk pregnancy. Our
holistic, outcomes - based approach considers social, behavioral, economic,
physical and environmental factors. Join us. Work with proactive health care, community
and government partners to heal health care and create positive change for
those who need it most. This is the place to do your life's best work .Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal
Employment Opportunity / Affirmative Action employer and all qualified applicants
will receive consideration for employment without regard to race, color,
religion, sex, age, national origin, protected veteran status, disability
status, sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to
pass a drug test before beginning employment.Keywords: UHG, Phoenix, customer
service, healthcare, telephonic, patient interaction
