Southwest Field Service Engineer (Water Technologies)

We are looking for a resourceful person who is self-directed, enjoys working independently, and is attentive to detail. An ideal candidate would organize their own planning, scheduling, and confirmation of contiguous services while balancing varying priorities. We are looking for a candidate who would employ a scientific approach to the operation, maintenance, and repair of analytical instrumentation and is proficient at completing daily and weekly administrative responsibilities. Client focus and succinct & timely communication (written and verbal) are key elements for success in this role. We are looking for a customer-facing candidate who is technically competent, communicates well, has a strong work ethic, strong customer service, and has previous work experience in a technical field support role, customer support, and experience in ultra-pure water applications or operation of analytical instrumentation in a lab environment.Job Summary

The Field Service Engineer (FSE) will provide routine to complex field service support for our core Sievers® brand total organic carbon (TOC) analytical instruments and accessories at customer sites predominantly within Arizona, New Mexico, and the Southwest US. Support will include maintenance, verification, validation, repair, and calibration duties as well as troubleshooting operational issues. In addition, the FSE may also be involved in providing field service and support for Sievers brand Endotoxin and Bioburden instrument product lines.This position will require residency within the Greater Phoenix area and within a 1-hour drive of the Phoenix Sky Harbor International Airport (PHX).The position will occasionally provide field service support to other customers of Sievers Analytical Instruments as needed within the larger West Service Region as well as within Canada and the US.Essential Functions & Responsibilities:Travel to customer sites and perform PM and related services on TOC equipmentPlan, schedule, and confirm customer services including coordination of travel and parts shipments for servicesMaintain admin duties, parts inventory, and relevant trainingsTake customer calls, participate in territory sales rhythm calls, and service team meetingsRespond to on-demand contract services with 3 - 7 business day response commitments for troubleshooting and repairWrite clear and concise reports for customersSpecial projects and new hire training as assigned by supervisorsWork closely with Sales to provide insight into new instruments and new service opportunities, as well as upsell service and consumables at existing customer sites based on needEnsure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle, and comply with all Veolia Environmental Health and Safety (EHS) policies70% Domestic travel is required