Vacancy expired!
We need an energetic sales/csr representative to help us grow to the next level.
The ideal candidate for this position will possess excellent people skills both with customers and coworkers. We feel that creating a work place where everyone feels valued and respected is the keystone to providing excellent customer service. Additionally the salesperson needs to possess excellent organizational skills and foresight to effectively manage all the leads coming in.
Purpose of Position: Assure sales goals are met, assure customer communications and satisfaction.
Duties and Responsibilities:
Insure good interoffice relations
Carefully monitors customer service and satisfaction, addresses complaints, online reviews, in-home accidents
Respond to all customers promptly, and with courtesy and care
Responsible for historical filing purging, daily stats and reports
Monitor sales conversions closely (weekly), address fluctuations
Make marketing recommendations
Make timely marketing requests to consultants for customer marketing and job recruiting
Help out with all other office functions as needed. This includes cross training for other positions and helping with recruiting efforts.
Results Expected:
100% of quote requests completed same day.
100% of quotes actively nurtured.
Hit Monthly Sales Goals each month
100% customer satisfaction with the level of our customer service.
Answer all customer services calls and respond to customer needs
Call new customers after their first cleaning, then again at the 30 and 60-day mark. Upsell them!
Minimum Qualifications:
4 years sales and customer service experience.
100% Fluency in both English and Spanish required.
Strong communication skills on the phone, on paper and in person.
Must be a quick learner with the ability to multitask while working with fast-paced staff.
Excellent computer skills including proficiency with Microsoft Excel and a general knowledge of CRM functions.
Reliable transportation to and from the office when needed.
If interested in finding out more, please complete the following:
1. Reply to this post and send your Resume
2. Include Salary Requirements and Bio
