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FireKing Security Group manufactures a broad array of security products including fireproof safes and files, cash handling safes, traditional safes and CCTV systems for commercial, retail and home office needs. We are looking for a Field Service Technician (FST) in this area to provide quality service for our broad range of customers.
Principal Duties and Responsibilities include the following:
Drive Company Vehicle to various customer locations as directed by Dispatch
Be readily available to accept repair, install and/or preventative maintenance calls from Dispatch
Provide onsite technical support and repairs of customer's equipment
Train customers on proper use of equipment
Provide detailed documentation of troubleshooting, repairs performed, parts used and current status of equipment
Answer questions and recommend corrective actions to address customer concerns
Keep records of service requests
Communicate with Dispatch to maximize productivity
Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc)
Handle customers in a professional manner
Provide timely feedback to the company regarding service failures or customer concerns
We Provide:
Paid Training
Company Vehicle
Laptop / Phone
Tools
Job Requirements
Must reside in or near Market Territory
Must have Good MVR
Able to travel (domestic)
Must possess excellent customer service skills
Must possess excellent verbal communication skill
Must be punctual and dependable
Must be able to work with minimum supervision
Must be organized and have the ability to manage multiple priorities
Must be available for on-call work to meet business needs and demands
Must have good computer skills and experience with Windows, MS Excel & MS Word
Must have good mechanical skills
Must be able to take direction and follow instructions
Education/Training/Experience:
High School Diploma or GED
Experience with low voltage electronics
Alarm, Safe or ATM technical experience is a plus
Previous field service experience preferred
Military experience is a plus
Email resumes to fstjobs@fireking.com
Visit our website at Fireking.com
