The IT Support Specialist position will be responsible for maintaining software and hardware on company end user devices and resolving incidents, while maintaining excellent support in a timely manner. Provide technical support for the company's technology devices that are on-site and remote through the phone, and written communication.
Summary of Essential Job Functions:
â¢ Diagnose and resolve software and hardware incidents to include, but not limited to workstations, phones, and network across a wide variety of software applications.
â¢ Maintain excellent and effective verbal and written communication skills at various levels within the organization.
â¢ Provide prompt and accurate troubleshooting on employee corporate devices physically and remotely to provide fixes.
â¢ Configure systems in accordance with company standards.
â¢ Conduct regular maintenance and upgrades on client systems for hardware/software.
â¢ Direct and escalate issues as needed or unresolved issues to supervisor.
â¢ Create service tickets with software and hardware vendors for incidents as needed while troubleshooting the incident until resolved.
â¢ Maintain a list of issues and tasks and report status updates to supervisor.
â¢ Maintain, track, and update documentation related to the job position.
â¢ Ability to identify issues and resolve till completion.
â¢ Strong interpersonal skills in both verbal communication and written communication.
â¢ Demonstrate a willingness and passion to learn new techniques and procedures.
â¢ Ability to think and work independently and meet necessary deadlines.
â¢ Read and understand technical documentation (equipment manuals, installation guides, written procedures, and policies, etc.)
â¢ Ability to multitask in a fast-paced environment.
â¢ Experience with operating system deployment software.
â¢ Two or more years of Information Technology related experience.
â¢ Technical knowledge with Windows 7, 8, and 10 within a domain environment.
â¢ Knowledge with Office 365 for Exchange, SharePoint, OneDrive, Skype for Business, and Office Applications.
â¢ General knowledge with Apple iOS Devices.
â¢ Technical knowledge on networking protocols and components
Certification \ Education Requirements:
â¢ Associates Degree in Computer Science
â¢ CompTIA A+ Certification
â¢ Must be able to communicate effectively with internal employees and external support vendors.
â¢ Must be able to work off a ladder and in confined spaces, lift up to 50 lbs. and move up to 75 lbs.
â¢ Must be comfortable in working heights of 40+ feet while utilizing fall protection.
â¢ Must be able to see and distinguish different colors, read small print, and hear/recognize audible signals such as dial tones.
â¢ Must have valid driver's license and can legally operate a passenger vehicle within the state of Arizona
â¢ Travel may be required.
â¢ Overtime may be required.
â¢ The ability to safely use hand and power tools in a safe and efficient manner.
â¢ Utilize common hand tools, safely, and in accordance with company policies and procedures.
â¢ Positive and effective interaction with internal employees and external customers.
Full Benefits Package:
Equal Employment Opportunity Policy
Level 3 Audio Visual provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The above statements are intended to describe the general nature and level of work
being performed by people assigned to this classification. They are not to be construed
as an exhaustive list of all responsibilities, duties, and skills required of personnel so
classified. All personnel may be required to perform duties outside of their normal
responsibilities from time to time, as needed.