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Live the American Dream. Legends Harley-Davidson is actively searching for a motivated, enthusiastic individual with a passion for customer service and the Harley-Davidson lifestyle to fill the position of Service advisor.
Major Duties and Responsibilities:
Service Department Operations
Assist Service department manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction.
Diagnose problems accurately, and clearly describe them on the repair order.
Estimate costs and completion times at point of sale. Clearly communicate them to customer.
Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts used before job starts.
Perform cashier functions, as needed.
Make estimates for internal and wreck repairs.
Open & close all customer paid and warranty repair orders.
Follow procedures for quick & efficient handling of warranty items.
Become familiar and efficient with all phases of the computer system required for service & parts management.
Customer Service:
Provide superior customer service to both internal and external customers.
Greet customers in a courteous and friendly manner.
Handle telephone transactions quickly, and courteously.
Sell additional services by pointing out service specials or additional work needed.
Handle customer complaints reasonably, showing empathy and a positive attitude.
Qualifications:
Must have ability to get along with a broad customer base.
Experience with Point-of Sale and Parts & Service management computer software or the ability to quickly learn due to general knowledge and experience with computers.
Knowledge and experience with servicing of Harley-Davidson motorcycles and other products sold by the dealership is a plus. Demonstrated ability to quickly learn them if not.
Job Type: Full-time
Experience:
Service advisor: 1 year (Preferred)
Sales: 1 year (Preferred)
Customer service: 1 year (Preferred)
Motorcycle endorsement (Preferred)
