Resident Services Coordinator-Assistant Manager at Highland Square

Resident Services Coordinator-Assistant Manager at Highland Square

14 Aug 2021
Arizona, Prescott, 86301 Prescott USA

Resident Services Coordinator-Assistant Manager at Highland Square

Guardian Management has an immediate need for a Resident Services Coordinator-Assistant Manager to join our experienced and committed team at Highland Square Senior Apartments!

Highland Square is a 60 unit affordable (LIHTC, RD) apartment community in Cottonwood, AZ.

The Resident Service Coordinator-Assistant Manager will help the Community Manager with day-to-day operation of the properties, administration of resident paperwork, completion of property accounting, reports, and work orders. This individual will support Community Manager in enforcing Guardian Management policies and procedures, and to adhere to Fair Housing and Landlord Tenant Laws at all times. This position is responsible for coordinating with other property staff and vendors to provide outstanding customer service to the residents, maintaining services for the residents, provide well-timed and proactive property maintenance, safeguard the good financial health and stability of the properties, confirm timely compliance with all government and property program requirements, and complete all required paperwork and reports on time. A successful candidate will have a continuous and consistent demonstrated interest in and knowledge about the elderly and their needs and the competency to meet those needs on a consistent basis.

For this position, we need a dynamic self-starter who enjoys working with others and excels in a fast-paced office environment. The ideal candidate will be highly organized, professional and communicative. Must have excellent customer service skills and a minimum of one year of experience in affordable multifamily property management (preferred).

Schedule: 32 hours/week

Compensation: DOE + benefits.

Benefits: Medical/Vision/Prescription Insurance, Dental Insurance, Medical/Dependent Care FSA, Life/AD&D Insurance, Employer-matched 401-K, PTO, Paid Holidays, Employee Assistance Program.

Guardian provides a culture in which employees are encouraged to learn new skills and develop their existing strengths. Upward mobility is a reality here! We provide ample training and opportunity for anyone who desires to take their property management career to the next level! Interested in growing along with one of the leading property management companies in the Northwest? This could be the perfect opportunity for you!


Qualification Requirements:

The requirements listed below are representative, but not exclusive of the knowledge, skill and/or ability required.

High school diploma or GED.

Strong customer service skills.

Excellent attention to detail and organizational skills.

Strong mathematical skills

Ability to speak, read and write in English.

Ability to communicate effectively and in a timely manner; both verbally and in writing.

Able to complete company training requirements for this position within pre-determined deadlines and attend other training sessions as required.

Valid Driver's License.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Represent Guardian in a positive and professional manner at all times.

Support Community Manager’s efforts to assure that the company’s efforts fully meet and exceed property management obligations.

Work in compliance with all local, state, and federal laws (Fair Housing, Landlord Tenant Laws, OSHA, etc).

Coordinate collection and documentation of all revenues following lease obligations of tenants and Guardian’s policies on accounts receivable.

Ensure that your work is in compliance with the affordable program requirements applicable to the property.

Complete resident income certifications and recertifications in a timely and accurate manner in order to maintain compliance with program funding and regulatory agency requirements.

Assist residents with certification paperwork and certification process for all Federal programs and requirements for the property, assist with applications for residency, benefits & entitlement programs.

Complete move-in/move-out paperwork with residents.

Collect delinquent accounts according to legal guidelines and communicate with accounting department to ensure accuracy of rent roll and accounts receivable.

Under the direction of the Community Manager, coordinate and administer the day-to-day leasing activities such as touring potential residents, completing guest cards, maintaining and updating the property’s wait list, following-up with applicants, reviewing tenant billings, analyzing lease clauses, preparing vacancy reports, and updating property traffic information in reports and property management databases.

Identify leasing prospects and occasionally respond to routine leasing inquiries.

Purchase goods/services/supplies as directed by the Community Manager and input invoices for into the property management system (Yardi Voyager).

Work with Community Manager and Maintenance Staff to coordinate requests for repairs and maintenance, regularly inspect property and vacant apartments and coordinate the work and schedules of property vendors.

Constantly strive for improvements in work process and results to better meet resident needs, ownership goals and objectives, and company standards and expectations.

Maintain complete and accurate resident files and records according to company systems, with an emphasis on documentation for future reference. Ability to read and interpret resident files. Follow confidentiality guidelines for all resident, property, owner, and management company information at all times.

Manage resident relations, present information, respond to questions and concerns and communicate effectively especially in emergency and inflammatory situations.

Attend periodic industry meetings, training events and functions. Responsible for compliance to all federal, state, and local regulations and laws. Follow all health department, DES, safety and infection control practices. Meet the standards of the Arizona State Health Department at all times.

Provide transportation for residents to shopping and appointments by utilizing company vehicle.

Provide resident services in accordance with the LURA program requirement for the property.

Answer phones and assist Community Manager with general office duties.

Develop and maintain a resource guide of social service agencies and providers, liaison for social service agencies and providers and coordinate social service providers for on-site programs and functions.

Coordinate and implement resident activities, preparing monthly newsletters and monthly activities calendar.

Follow confidentiality guidelines for all resident, property, owner, and Guardian information at all times.

Establish and maintain collaborative working relationships between departments and with coworkers.

Accurately record time worked. Obtain approval for any overtime.

Other duties as assigned by the Community Manager or Portfolio Manager.

Guardian Real Estate Services LLC Company Description

Established in 1971 and headquartered in Portland, Oregon, Guardian Real Estate Services has evolved into a leading management, development and investment firm. Our company offers a diversified real estate service platform including property management, investments, development, and advisory services. Guardian delivers custom solutions by offering a higher level of expertise, resources and creative capacity to develop a unique approach for each client. 50 years of experience, combined with the long tenure of our key staff, contributes to our strength and sets us apart in the industry. Our stability and security comes from our legacy of experience, industry knowledge, and integrity.

Guardian is a distinguished leader in the multifamily housing arena with a team of highly qualified real estate professionals. The company’s vertically-integrated business model is sought by both private and institutional investors. Guardian’s management portfolio includes over 128 assets throughout 54 cities located in four states and is comprised of approximately 8,500 multifamily units. Guardian’s portfolio includes a diverse mix of market-rate, affordable and senior housing. Guardian holds ownership interests in 24% of the portfolio under management.

Learn more about Guardian Real Estate Services here.

The Guardian Experience Our People

The Guardian Experience: Property Management is our strength. People have always been our passion. Our team is, and has always been, actively engaged in superior real estate management and enhancing the communities in which we live and work. In this economy, companies come and go. As a 3rd generation family owned firm, Guardian’s growth and stability has evolved the company into a leading West Coast real estate management and investment firm.

Guardian Offers

In addition to competitive salaries, comprehensive benefits which include 401(k), generous Paid Time Off and paid Holidays, we offer a culture in which individuals work and participate in collaborative team environments and are encouraged to continue to grow both professionally and personally.

Welcome to Guardian!

To apply and/or submit your resume for this position you must go our website. Please use the following link to APPLY.

We do NOT accept resumes for this position, you will only be considered by applying through our website.

This institution is an equal opportunity provider and employer.

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at, or at any USDA office, or call (866)632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, or by fax at (202) 690-7442.

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