Jr. Sys Admin/ Service Desk Engineer

Jr. Sys Admin/ Service Desk Engineer

Vacancy expired!

An MSSP is looking to bring on an additional Service Desk Engineer to their growing team. This role will be working extensively within the O365 Admin Center creating new users and running message traces. They will also work on Active Directory administration, and aiding incident response efforts by locking accounts and resetting passwords. Another exciting aspect to the role is you will get some exposure to the server side with VMware and will log into servers to add drive and disk space. Day to day the tickets will usually consist of about half being O365 or AD driven, and then the other half a mix of printing, virus remediation, internet connectivity, and VMware host troubleshooting.
Required Skills & Experience

• 3-5 years of technical support experience (bonus points if at an MSP)
• Strong Windows and Microsoft produce experience (Teams, Excel, Word, Outlook, etc.)
• Experience working within the O365 Admin Center (creating users, mailbox management, etc.)
• Strong experience with Active Directory administration (permissions, group policy, etc.)
• Experience triaging tickets via a ticketing system (ConnectWise, ServiceNow, etc.)
• Ability to troubleshoot issues with the network, peripherals, etc.
• Strong written and verbal communication skills

Desired Skills & Experience

• JAMF experience a plus (one customer has a MAC environment)
• HDI or ITIL certs

What You Will Be Doing

Tech Breakdown

• 100% Windows

Daily Responsibilities

• 90% Service Desk Tickets
• 10% Server support

The Offer

• Up to $50k Base + Monthly Bonus
• Monthly bonus is based on performance and can add 8-10K more per year
• Common bonus: $600 per month extra

You will receive the following benefits:

• Medical Insurance & Health Savings Account (HSA)
• 401(k)
• Paid Sick Time Leave
• Pre-tax Commuter Benefit

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

#LI- JC1