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Credit and Collections Specialist - in Scottsdale, AZKelly Services® is seeking a motivated, hardworking individual to work as a credit and collection specialist for a major company in Scottsdale, AZ.In this role, you will be responsible for ensuring that the accounts receivable portfolio turns into cash, positively impacting cash flow through direct customer collection efforts.Responsibilities:
Collections - ownership of AR aging: managing collections efficiency metrics to target, acting as a first point of contact to obtain full resolution on customer disputes or billing inquiries
Meet defined department goals and activity metrics
Recommend accounts for suspension after proper collections activity
Communicate the status of designated accounts
Effectively analyze and resolve open cash unapplied amounts in a timely manner
Process and review account adjustments
Reconcile customer disputes as they pertain to payment of outstanding balances due
Monitor and maintain assigned accounts customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
Reduce delinquency for assigned accounts
Enlist the efforts of sales and senior management when necessary to accelerate the collection process
Must communicate follow-up effectively with sales and Sales Operations department regarding customer accounts on a timely basis
Establish and maintain effective and cooperative working relationships with customers and sales
Ensures compliance with all company policies
Qualifications:
Preferred Bachelor's Degree BS/BA or equivalent experience
3-5 years of related credit and collections experience
Proficiency in Microsoft Office including Excel, Word, and Outlook
Strong mathematical skills
Effective negotiation skills
Patience and ability to manage stress
Strong interpersonal skills and proven ability to work in a team environment
Customer service orientation and professionalism
Strong written and oral communication skills
Strong analytical, strategical and creative problem solving skills
Strong attention to detail
Goal-oriented
Ability to review accounts for possible problems and proactively address them
Ability to work overtime for month and quarter end as necessary
Ability to work in a fast paced environment
Why Kelly ® ?With Kelly, accounting and finance professionals like you will have access to some of the world’s most respected companies—providing you with challenging, high-visibility projects that can transform your career. We work with 90 of the Fortune 100 companies and found opportunities for more than 5,500 finance and accounting professionals last year. Let us help advance your career today.About Kelly ®At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
