Vacancy expired!
Reference # : 19-02838
Title : Customer Service Associate
Category: Call Center Customer Service RepresentativeLocation : Scottsdale, AZPosition Type : Right to Hire
Experience Level : 3 Years
Start Date : 09/12/2019Description
Job Title: Customer Service AssociateLocation: Scottsdale, ArizonaDepartment: ManufacturingJob Description: Our client, a large defense contractor, has an immediate opening for a Customer Service Associate to work from their Scottsdale, Arizona facility.Qualifications: High School Diploma or equivalent is required plus a minimum of 4 years of relevant experience. Applicants selected may be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.REPRESENTATIVE DUTIES AND TASKS:
Maintains direct contact with customers before and/or after the sale
Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)
Works with various departments to meet sales goals to include Program, QA, Shipping and DCMA personnel
Focus of work may be in pre-sale or post-sales or both
An entry-level position with an opportunity to grow
Provides support to customers through telephone and e-mail communications and walk-ins
Coordinates incident/problem solving efforts between customers and remote site personnel
Refers inquiries to appropriate technical, professional or service personnel for appropriate services, repairs, training, and follow-up
Inventory of inbound repair units
Coordination of DD250 shipments via Appian, Eclipse SIR tool and Wide Area Workflow
Manage backlog and create/update production schedule to meet MPS/Sales goals
Field Customer and account managers requests
Generate monthly reports
KNOWLEDGE SKILLS AND ABILITIES:
Limited use and/or application of basic principles, theories, and concepts
Limited knowledge of industry practices and standards
Solves routine problems of limited scope and complexity following established policies and procedures
Work is closely supervised
Follows specific, detailed instructions
Contributions are usually limited to task- related activities
Developing professional expertise, applies company policies and procedures to resolve a variety of issues
Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors
Exercises judgment within defined procedures and practices to determine appropriate action
Builds productive internal/external working relationships
Creative, innovative responsibilities requiring decision-making skills
Normally receives general instructions on routine work, detailed instructions on new projects or assignments
Proficient and able to perform all responsibilities associated with the position
Grasps and applies new information quickly; handles more assignments
Shows initiative on assignments, and professionally executes projects with little direction
Requires good verbal and written communication skills
Requires ability to prioritize and work well under pressure
Requires working knowledge of Excel, Adobe Pro, Word and Outlook
Equal Opportunity Employer Veterans/Disabled.
