Role: Production Support Analyst Location: Malvern, PA/Scottsdale, AZ Duration: Fulltime Job Description: Core Responsibilities: · Sit in pricing pod post covid and interact with the GFA Global Fund Accounting Business Triage and troubleshoot problems. · Attempt to solve Escalate to another team if you can to solve it immediately. · Look through logs databases applications not code to find the problem root cause.
Experience Required: · Ability to learn quickly and retain information SQL skills must have write select statements read debug stored procedures. · People skills good communication approachable good energy handles stressful situations etc. · Problem solver can use log files read through KSH or other language scripts trace an IT workflow and find the issue. · Does not need to code Control-m scripting skills nice to have. · ServiceNow experience nice to have
