Vacancy expired!
The Provider Health Assistant (PHA)
is responsible for delivering a differentiated, personalized and incredible service experience for our providers. PHAs primarily answer inbound calls from provider offices regarding patient-related services such as verification of benefits, verification of eligibility, pre-certification, and other general physician-patient care support needs. The PHA will seek to understand the question or concern, effectively and efficiently providing first call resolution, while delivering an excellent and empathic service experience. You’ll have the opportunity to provide a highly valuable service to our provider community by helping them navigate the health care system in support of their patients’ health care needs.A day in the life…· Answering calls in a high volume, fast paced environment, from providers regarding patient-related services such as verification of benefits, verification of eligibility, pre-certification and other general physician-patient care support needs;
· Demonstrated ability to work in a collaborative team environment and be flexible and adaptable
All your information will be kept confidential according to EEO guidelines.
COVID 19
VACCINATION & OFFICE POLICY
At this time, Accolade’s offices are open to vaccinated employees only, subject to
limited exceptions, for the safety and wellbeing of our staff.
Most onboarding training is conducted in our offices, but virtual onboard trainings are occasionally conducted at our discretion.
People & Culture will ask your vaccination status in order to properly prepare
training classes and protocols, accordingly.