Salesforce Lead Administrator

Salesforce Lead Administrator

07 Dec 2024
Arizona, Scottsdale, 85250 Scottsdale USA

Salesforce Lead Administrator

Vacancy expired!

Role: Salesforce Lead Administrator
Location: Scottsdale Arizona (Post COVID Onsite)
Job type: Fulltime / Permanent


Our mission is to protect life.
We’re out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER device to a full suite of hardware and software solutions, we are focused on providing police agencies with state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We’ll put video at the heart of police records so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.

It’s a big mission, but it’s one we’ll pursue relentlessly every single day.

Your Impact
Our CRM is a critical tool which enables our teams to coordinate and conduct business. As Salesforce Lead Administrator, you sustain and support the system used by 800+ internal and externally facing users, ensuring they have access to the digital tools they need to perform their duties, and tracking/communicating the progress of active projects back to our stakeholders.

Your Day to Day
  • Oversee a team of Salesforce Administrators responsible for Tier 1 support, ensuring adherence to response and resolution SLAs, and escalating issues to dev team where necessary.
  • Manage cadence & execution of recurring operational activities such as onboarding of new users, product catalog maintenance, reports & dashboards, sales territory management, etc.
  • Manage the flow of incoming application support requests, ensuring critical issues are appropriately routed, escalated & resolved.
  • Document status updates & communicating escalations or interruptions back to stakeholders.
  • Ensure adherence to internal compliance standards, facilitation of user access reviews, security documentation, change management processes, etc.
  • Document need-gaps as they arise, working with product owner & technical resources to articulate those needs and timelines in our project management system.
  • Act as a point of escalation, finding the shortest path to success for our internal users while ensuring adherence to change management requirements.
  • Identifying and remove obstacles and impediments to ensure team objectives are met.
  • Clearly communicate project status to product owner & stakeholders, effectively manage expectations throughout the process.

Qualifications
  • Preferred: Bachelor’s Degree
  • Minimum of three (3) years of experience as a Salesforce Lead Administrator.
  • Experience with Azure DevOps or similar agile execution and reporting tools is highly desirable
  • Ability to work with and support cross-functional development teams
  • Strong interpersonal skills with the proven ability to effectively engage and influence at all levels, and ability to effectively handle crucial conversations and manage conflict resolution
  • Ability to operate in a fast-paced environment with short delivery times
  • Excellent presentation and communications skills, both written and verbal

Regards,

Nick Arthur (Nizam)

Associate Director, Recruitment

Pull Skill Technologies Inc.

201.497.1010 Ext:106

Related jobs

  • Job Title: Medical Administrator-Lab Coordination Focused

  • About Us

  • At Kohl’s our strategy is to become the most trusted retailer of choice for the active and casual lifestyle. Be part of a team culture that values diversity and inclusion, works hard to help each other succeed, and celebrates each other\'s wins to deliver a best-in-class experience for our customers. About the Role In this role, you will provide direction and supervise associates to support a sales driving culture while focusing on creating a consistent customer experience. You will engage and connect with our customers by providing excellent customer service through our hospitality mentality approach. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to connect with the customers to solve their shopping needs making everyone feel respected, appreciated and rewarded.

  • This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

  • Americor is a leading provider of debt relief solutions for people of all backgrounds. We offer a variety of services to help our clients achieve financial freedom, including debt consolidation loans, debt settlement, and credit repair. Our team of experienced professionals is dedicated to helping our clients get out of debt and build a brighter financial future. Our dedication to others sets us apart – not only as a company but as a community of employees who support each other\'s personal and professional growth. Recognized as a \'Top Place to Work\' and \'Best Company\' in customer service, quality, and value, we invite you to join our team of talented professionals.

Job Details

  • ID
    JC23990612
  • State
  • City
  • Job type
    Permanent
  • Salary
    Depends on Experience
  • Hiring Company
    Pull Skill Technologies
  • Date
    2021-11-30
  • Deadline
    2022-01-29
  • Category

Jocancy Online Job Portal by jobSearchi.