Customer Service Specialist/Housekeeping

Customer Service Specialist/Housekeeping

14 Nov 2024
Arizona, Sierra vista, 85635 Sierra vista USA

Customer Service Specialist/Housekeeping

1. Front Desk Agent

Job Overview:

As a Front Desk Agent, you’ll be the first point of contact for our guests, providing a welcoming and professional atmosphere. You will assist with guest check-ins, check-outs, reservations, and any other guest inquiries to ensure a positive experience.

Key Responsibilities:

Greet and check-in guests in a friendly, courteous, and professional manner

Handle guest check-out processes and ensure satisfaction

Answer phone calls, respond to emails, and assist with reservations

Process payments and handle cash accurately

Maintain a clean and organized front desk area

Assist with guest inquiries or concerns, resolving issues when necessary

Ensure guest needs are met promptly and efficiently

Requirements:

High school diploma or equivalent

Prior hotel or customer service experience preferred

Strong communication and interpersonal skills

Ability to multitask and handle stressful situations

Basic computer skills (experience with hotel software is a plus)

Positive attitude and a team player mentality

2. Housekeeper

Job Overview:

As a Housekeeper, you will be responsible for maintaining a clean, comfortable, and welcoming environment for our guests. This position requires attention to detail and a commitment to cleanliness.

Key Responsibilities:

Clean guest rooms, bathrooms, and public areas to the highest standards

Change bed linens, towels, and restock supplies as needed

Dust, vacuum, and mop floors, making sure rooms are spotless

Report maintenance issues or damaged items in rooms to the supervisor

Ensure all housekeeping bags are stocked and organized

Adhere to hotel safety and cleanliness standards

Assist with other tasks as needed to ensure guest satisfaction

Requirements:

Previous housekeeping experience is a plus, but not required

Strong attention to detail and ability to work independently

Ability to lift, carry, and push heavy items (up to 25 lbs)

Flexibility with work hours, including weekends and holidays

Ability to work efficiently in a fast-paced environment

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