Teleperformance - Customer Service Representative

Teleperformance - Customer Service Representative

30 Apr 2024
Arizona, Sierra vista 00000 Sierra vista USA

Teleperformance - Customer Service Representative

Vacancy expired!

Purpose of PositionÂProvide excellent customer service to customers by answering inquiries, finding correct solutions.ÂAbout the CompanyTeleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 223,000 employees across 268 contact centers in 76 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. Teleperformance is a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives.ÂÂPrimary Duties, Responsibilities and RequirementsResponsible for all customer inquiries and questionsProvide excellent customer service at all timesFollow up to customer inquiries by taking specific action in a timely mannerTroubleshoot equipment and system problemsProblem solve to help customers resolve issues on first callEnters data from customers into various software programsAppropriately communicate with upset customers to resolve their inquiriesThrives as a team player in a fast-paced, high-energy, change-oriented environmentParticipates in additional training courses when neededPerforms other related duties and assignments as required and as assigned by supervisor or managerExercise retention efforts when appropriateIdentify customers who are comparison-shopping and inquiring about contract terms - assisting theCustomer with the correct price planQualifications6 months Call Center experience preferredMust be 18 years oldType 25 wpmHigh School Graduate or GEDAbility to use desktop computer system and hardware, e.g. mouse, keyboardLogical problem solving skills and ability to multi-taskProven oral and written communication skills consistent with North American Business standardsMust have availability to work various shifts influenced by current business needs.Ability to use Windows operating systems and navigate between various windowsAbility to work under pressureContinuously demonstrate a high sense of urgencyMust have a keen sense of attention to detail, taking the initiative.Must be able to pass a Federal Background Check and Drug testingPossess a high level of ProfessionalismProven experience in overcoming unexpected difficulties and using logical problem solving skills.Ability to understand and empathize with customer's issues.Teleperformance is an Equal Opportunity EmployerClick Here To Apply!

Job Details

Jocancy Online Job Portal by jobSearchi.