PKI Service Desk Technician

Link Solutions is seeking a PKI Service Desk Technician to join our team in Sierra Vista, AZ.U.S. Citizen with an active DoW Secret Clearance IAT Level II Certification equivalent or higherMid Shift (see details below)Non-remote (relocation incentive available) The PKI Service Desk Technician will provide technical and system support for the U.S. Army Network Enterprise Technology Command (NETCOM) at Fort Huachuca, AZ. You will work across multiple technical teams, mission partners, and senior leaders to maintain secure workforce access, support enterprise PKI operations, manage IT assets, and assist with the deployment and sustainment of critical network and cybersecurity services.In this position, you will provide Common Access Card (CAC), Public Key Infrastructure (PKI), and Registration Authority/Local Registration Authority (RA/LRA) support functions related to the issuance, renewal, revocation, suspension, recovery, and management of NIPRNet Alternate Smart Card Logon (ASCL), SIPRNet, and Deployed Forces network tokens. You will support PKI credentialing operations to ensure authorized users maintain secure access to Army networks, systems, applications, and mission-critical resources.Become an integral part of a professionally diverse team while working at an industry-leading organization where work-life balance and employee development are prioritized. This opportunity offers exposure to innovative technologies, professional growth, and the ability to directly support Army cybersecurity operations and national defense missions.Job Responsibilities:Provide Tier I and Tier II technical support for PKI-related incidents, service requests, and security access issues.Respond to and resolve daily Public Key Infrastructure (PKI) and card-access support requests, including user permissions, certificate issues, account access, and application-related access problems.Process, issue, renew, revoke, and maintain digital certificates throughout the certificate lifecycle.Support SSL/TLS certificate requests, installations, renewals, and troubleshooting across servers, applications, and network devices.Manage privileged user accounts, including account creation, modification, renewal, reinstatement, and deactivation in accordance with security policies.Monitor PKI infrastructure and associated systems to ensure operational availability, performance, and compliance with security requirements.Troubleshoot certificate validation, authentication, encryption, and smart card-related issues for end users and system administrators.Evaluate certificate health and identify issues related to expiration, revocation, trust chains, configuration, and compliance requirements.Assist users with certificate enrollment, installation, renewal, and recovery procedures.Maintain accurate records of certificate inventories, system configurations, and support activities.Support and process PKI service requests, escalating complex technical issues to senior engineers or administrators as required.Assist with routine system maintenance, software patches, upgrades, and version updates for PKI and access-control systems.Participate in the deployment, testing, and implementation of new PKI applications, tools, and services.Implement approved changes to PKI infrastructure in accordance with established change management and security procedures.Review system logs, alerts, and audit records to identify and resolve potential security or operational issues.Collaborate with cybersecurity, network, server, and application teams to troubleshoot and resolve PKI-related incidents.Support compliance, audit, and security initiatives by maintaining documentation and adhering to organizational policies and industry best practices.Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.Shift Information: Initial training period: Two (2) weeks on the Day ShiftMid Shift (Fixed Schedule)Sunday – Wednesday10:00 PM – 8:00 AM (Local Time)