Technical Support Engineer - Veeam Backup for Microsoft Office 365

Technical Support Engineer - Veeam Backup for Microsoft Office 365

31 Dec 2024
Arizona, Tempe, 85280 Tempe USA

Technical Support Engineer - Veeam Backup for Microsoft Office 365

Vacancy expired!

Job Description

Veeam Backup for Microsoft Office 365 (VBO365) is a comprehensive solution intended to back up and recover data of Microsoft Office 365, on-premises Microsoft Exchange, and on-premises Microsoft SharePoint organizations, including Microsoft OneDrive for Business. The VBO365 Technical Support Engineer is a trusted role providing technical assistance to fellow IT professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.

We are therefore looking for candidates that will offer support for Veeam Backup for Microsoft Office 365.

Responsibilities include, but are not limited to;

  • Provide technical support and in-depth troubleshooting for Veeam Software’s clients (B2B) via telephone, email, and web conferencing.
  • Act as a technical focal point in relationships to fellow IT professionals.
  • Research and troubleshoot customer problems and inquiries.
  • Update and work assigned cases in a timely manner.
  • Technical documentation of all customer interactions accurately and within SLA in our CRM tool.
  • Contribute to documentation to build Veeam’s knowledge base.
  • Proactively stay up to date with all the latest technologies concerning Veeam’s products and the underlying technologies.

Qualifications

  • Previous Microsoft Office 365 administration and troubleshooting experience is required
  • Proven successful experience providing technical support and in-depth troubleshooting for Veeam Software’s clients (B2B) via telephone, email, and web conferencing
  • Familiarity with some of the following areas: Microsoft Office 365 administration, Azure, AWS, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DB (SQL/Oracle), Windows OS 2008(r2) & 2012(r2) advanced user or administrative level, and practical understanding of TCP/IP (OS, firewalls configuration)
  • Ability to quickly learn, understand and explain technical information
  • Ability and desire to take ownership of client issues through resolution
  • Excellent time management skills
  • Ability to work in a fast-paced environment

Additional Information

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

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Job Details

  • ID
    JC7612674
  • State
  • City
  • Job type
    Full-time
  • Salary
    N/A
  • Hiring Company
    Veeam
  • Date
    2020-12-29
  • Deadline
    2021-02-27
  • Category

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