Vacancy expired!
Growing company seeking a full time Customer Service/Scheduling Assistant .
RESPONSIBILITIES:
Manage large amounts of incoming calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, scan and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Coordinating the scheduling of Service Crews
Prepare schedules and ensures timely completion of work orders for Service
Keeping Track of Job Completion Ratios
Helping Install Scheduler
Following up on Warranty Issues
Calling for Payments
REQUIREMENTS:
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Communication Skills: Schedulers will need to speak with coworkers and customers on a regular basis.
Critical-Thinking Skills: Schedulers will need to devise plans of action and asses those plans regularly.
Organizational Skills: Multiple orders, people and many moving pieces will keep schedulers on their toes.
Problem-Solving Skills: Schedulers will need to be ready when problems arise, or be ready to anticipate problems before they happen.
Competitive wages offered
Paid Holidays (after period)
Paid Time Off (after period)
Retirement plan (after period)
Supplemental insurance plan (after period)
Great work environment
Overtime available
Direct Physician Care
Must have valid driver license with reliable transportation to and from office, must be meticulous, reliable, punctual, & highly motivated. Window and Door Experience a Plus.
Come join a motivated team and make a career in the fenestration industry. The possibilities are endless with a company that has shown positive growth year after year over the past Twelve years.
Please Email or Fax your Resume to 520-544-3191
