Technical Account Manager

Technical Account Manager

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Job Description

Joyful Jobs is recruiting for a Tucson-based company with a remote workforce serving clients across the US and beyond. The company has built a cutting-edge fundraising platform primarily designed for nonprofits and corporate giving teams to provide unforgettable event experiences for their donors. The company has a tight-knit team of 40 including customer success, product, marketing, and operational support staff, with a highly collaborative startup culture.

Opportunities to fuse your passions are extremely rare. The superstars on our team are building amazing careers while helping to create better lives for millions of people around the planet. If you strive to obliterate the status quo, we want to hear from you.

Our company provides the leading fundraising platform for nonprofits/charities. We were just ranked 323 on the Inc 5000 list of the fastest growing companies. We’re constantly breaking our own growth records. We work with some of the largest nonprofits, celebrities, and brands in the world.

We’re unveiling innovation after innovation that competitors can’t touch because our technology is so far ahead. But our real strength is human. It’s a fun community of spirited people who are totally supportive of each other. We want to help you do the best work of your life.

Our company has become an all-virtual workplace since the pandemic and plans to stay that way. This is a full-time, remote position. Candidates must have a demonstrated ability to successfully work remotely and have an environment suitable for doing so.

We’re seeking a Technical Account Manager who excels at building customer relationships and ensuring that our customers have all the resources they need to be successful on our platform.

If you want to make a difference in how nonprofits fundraise and are a tech-savvy problem solver, then we may have your dream job.

As an outstanding Technical Account Manager, you’ll support our customers every step of the way as they plan, create, and implement their fundraising experiences. This position will require exceptional knowledge of our platform along with a nurturing approach to ensure that our customers feel supported.

We are a team of good-hearted overachievers, and we want to help you do the best work of your life.

The role will predominantly focus on corresponding with key accounts, large nonprofits, and corporate customers with active campaigns. In addition, the person in this role will be actively reaching out to existing customers that have not been active on the platform to encourage them to re-engage. Each customer may have a different goal in mind, so the person in this role must be flexible and creative to help each customer achieve and exceed their goals.

The ideal candidate will have exceptional written communication skills, be extremely proficient with technology, and be able to make a comprehensive platform understandable for all types of customers and audiences. This role will report to our Director of Customer Success.

Join a quickly growing, collaborative team that is reinventing the way nonprofits fundraise. The company strives to maintain an engaging, fun, remote workplace that is rewarding and fulfilling. In addition to salary and opportunities for rapid advancement, we also offer:

• Flexibility: Work around school or family schedules. Flexible with time zones.
• Time Off: Flexible paid-time-off (PTO)
• Holidays: A generous company holiday schedule
• Healthcare: Company-subsidized health, dental, and vision insurance
• A 401k retirement plan
• Learning: Educational opportunities for you to grow your skills and career
• Great team: Work with fun, motivated people who are committed to making a difference
• A virtual company dedicated to a close-knit workplace community
• Regular remote team get-togethers

The company lets nonprofits create unforgettable fundraising experiences that get engagement and attract donors from all corners of the world. Our online fundraising tools provide the resources to build unique fundraising experiences that are completely customized to each organization. We’re growing quickly with 1,500% growth over the last three years that landed us at #323 on the Inc 5000 list of fastest growing companies in 2021.

If this role sounds interesting to you and you meet the qualifications, we’d love to hear from you. Please share your resume and a custom cover letter that tells us why you’d like to join our team and help us support our customers better. We’re looking forward to hearing from you!

Qualifications

• You are an expert at connecting with customers and helping them achieve their goals
• You have technical experience with SaaS platforms like CRMs and ERP systems
• You are a strong and friendly communicator and have exceptional follow up
• You can recognize a customer’s needs and provide actionable, out of the box solutions
• You can re-engage inactive customers and find creative ways to motivate them to action
• You see great potential in every customer and are willing to go the extra mile to help them make a difference

• Have at least 2 years of work experience as a Technical Account Manager or similar role
• Have a passion for being a team player with a growth mindset towards helping the company excel faster
• Have exceptional written and verbal communication skills with the ability to communicate in a friendly, approachable, yet professional way
• Are incredibly organized and can adapt to working with any type of customer
• Are friendly and trustworthy in a way that makes it easy for customers to connect with you

Additional Information

All your information will be kept confidential according to EEO guidelines.