Vacancy expired!
The Gloo Factory is a community-minded full service union print shop. We have an immediate need for an experienced print shop customer specialist.
Were looking for someone who will excel in a fast paced print environment working directly with customers via walk-in, phone calls, and emails. The right candidate will have a basic understanding of print estimating and processing orders as well as the ability to preflight customer files to ensure print readiness. Two plus years of print shop experience required.
Job Functions:
Open and maintain customer accounts using QuickBooks
Familiarity with Adobe programs including Acrobat, Illustrator and InDesign; experience with Excel
Resolve customer problems and complaints
Manage incoming calls and emails accurately
Create invoices and take payments
Estimates, preflight files, order materials, make proofs
Requirements:
Proven customer support experience
Familiar with print production and estimating
Excellent communication skills
Ability to multi-task, prioritize and manage time effectively
High school diploma or equivalent
Our customers represent diverse life experiences and are frequently working on progressive political campaigns that are brave and challenge systems of oppression. We strive for a staff that reflects our customer diversity. Women, people of color and Indigenous people, and LGBTQ people are highly encouraged to apply.
The Gloo Factory does not and shall not discriminate on the basis of race, color, religion, gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, socioeconomic status, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, subcontractors, and vendors.
Application Process:
Please include cover letter, resume, & 2-3 references and place Print Shop Customer Specialist in the subject line.