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Position Summary:
Primarily responsible for providing community management, effective customer service and financial statement preparation to designated communities/home owners through in-depth knowledge of Covenants, Compliance & Regulations (CC&R's) and management contracts
Position Responsibilities:
Read, review and have a strong understanding and knowledge of Association governing documents, including but not limited to CC&Rs, Bylaws, Rules and Regulations, as well as Arizona and federal statutes relating to Associations; Partners with Management Team to ensure compliance
Interact with homeowners, vendors and service providers on a frequent basis to promote and maintain high quality customer service in both the Association and Management Company.
Research, create and disseminate communications to owners via newsletters, emails and the web regarding Association activities and policies.
Solicit, negotiate and execute contracts for Association vendors and service providers.
Prepare and submit bid specs and work orders to vendors/service providers, as needed.
Plan, budget, advertise, execute and attend Association events with Boards/Committees approval
Develop and implement policies and carry out tasks assigned by the Board of Directors and management.
Review, analyze, and present monthly management/financial reports to appropriate parties; identify, and work with accounting to resolve, any discrepancies in reports.
Research, prepare and provide annual budgets to the Board of Directors; work with vendors and other Association service providers to obtain accurate budget data.
Review, modify, code and approve Association invoices.
Schedule, organize and facilitate annual Board of Directors meetings and other special meetings by providing leadership and professional guidance as required by Association policy and Arizona law.
Exhibit a proactive approach to management; provide leadership in planning future growth.
Perform other duties as directed.
Requirements
Knowledge, Skills and Abilities:
Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
High attention to detail.
Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
Exceptional organization and tracking skills.
Ability to function efficiently in a high volume, fast-paced environment.
Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
Ability to interact and work positively and effectively with staff and residents at all levels.
Ability to work collaboratively and cooperatively within the department as well as with other departments.
Minimum Requirements:
High school diploma or GED and two (2) years of full time, paid, professional experience working in a role encompassing all of the following: ¦Proven customer service experience: A strong emphasis on problem-solving, seeking harmony and defusing conflict.
¦Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents.
¦Contract administration.
¦Vendor management.
¦Meeting facilitation with boards of directors and/or business partners.
¦In-depth knowledge of budgets, financial administration and general accounting (collections, past due accounts, invoices, etc.), preferably in the HOA industry.
Valid driver's license.
Physical Demands & Work Environment:
Utilizing personal automobile for commuting to and from assigned communities.
Walking communities to inspect common areas per management contract.
Sitting and standing for moderate periods of time
state your min. requirements as we are setup for your own business within in our umbrella to make as much money as you want with business tax write offs.
