IT Site Support Specialist

IT Site Support Specialist

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VDart Inc is the leading global provider of digital solutions, products and talent management company providing digital technology solutions in Automotive, Manufacturing, Energy & Utilities and Healthcare Industries. Led by a strong global team located across 10 countries including USA, Canada, Mexico, Brazil, UK, Japan, Australia & India. We are currently accepting applications from staffing firms for our Preferred Partner Program, where we align niche staffing firms with specific verticals based on their strengths. To apply, please visit: https://www.vdart.com/suppliers/

IT Site Support Specialist
Tucson, AZ
Contract

Roles and responsibilities
What you'll do

• Coordinates, diagnoses and troubleshoots incoming employee calls.
• Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access.
• Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
• Provides case status updates to management and end-users.
• Supports and maintains effective relationships with users.
• Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support.
• Support users in accordance to all corporate IT standards.

Support activities can include:

• Diagnose hardware and software faults and providing resolutions
• Installing and configuring hardware, operating systems and applications
• Supporting launch of new applications and technology rollouts.
• Document, prioritize, and manage multiple service requests and incidents within defined SLAs.
• Document and maintain accurate inventory of all IT assets in SCF, SJC, SMF and TUS.
• Manage the timely submission of purchase requisition and invoice for IT.
• Perform and document procedures in order to increase IT knowledge base.
• Share acquired knowledge among the other IT Americas team members

Qualifications

• Strong background in IT (required)
• Degree in IT or equivalent experience. (Cert in IT)
• Effective written and verbal communication
• Excellent organizational skills with an ability to balance multiple priorities
• Strong attention to detail and analytical approach to work product
• Ability to work effectively with others as well as independently; strong sense of ownership

Key Skills: Installation, Configuration, Hardware, Software

Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with the desired qualifications and your candidate accepts the role, you can earn a generous referral fee. We want to hire the best talent available and are committed to building great teams and partnerships.

We are Equal Employment Opportunity Employer.

VDart Inc
Alpharetta, GA
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