Customer Service Represenative/CSR Inbound (Tucson)

Customer Service Represenative/CSR Inbound (Tucson)

09 Jan 2024
Arizona, Tucson 00000 Tucson USA

Customer Service Represenative/CSR Inbound (Tucson)

Vacancy expired!

Position

INBOUND CALL CENTER TECHNICAL SUPPORT AGENT (PAID TRAINING)

Location: Tucson, AZ, 85706

Employee Type: 90-day Temp to Permanent

Pay Rate: $13.00 /hr.

Shift: Must have flexibility within M-Sa 5:00am-6pm

Job Summary

Top 3 Skills

Ability to troubleshoot and multitask

Computer proficiency

Excellent Customer Service

Job Description

Taking inbound calls providing technical support to customers with their garage door systems, openers and software/applications.

Will utilize the provided training and resources, sound reasoning skills, inquiry, troubleshooting tools, to resolve product and customer questions.

Will confidently interact with customers utilizing professional written and verbal skills as well as strong customer empathy.

Work Environment

Welcoming, fun and engaging environment. Agents are well supported and

Growing and expanding call center environment

Each agent will be at a cubicle with a computer and necessary tools for troubleshooting to include real models on call floor for hands-on experience

Agents are set up for success with three of weeks of training, caring supervisors that want to see you succeed and an arsenal or resources at your fingertips for every customer interaction

No maximum call times, you are there to support the client until the job is done

Hours must be available

5am-6pm Mon, 7am-4pm Sat, Closed Sun

Shifts will begin between 5am-9:15am and end by 6pm

Fixed Shifts are assigned at end of training

Shift bids offered 1-3 times per month (based on performance, not tenure)

Training

Hands-on training from day one!

Training 7:30am-4:15pm M-F

3 weeks training and 1 week nesting (nesting will be on assigned shift)

Min Qualifications Required

HS Diploma or GED

Excellent Customer Service Skills!

Computer Proficient

Drug Screen & Background Check

Performance Expectations

Performance Metrics: Calls are recorded and they will have to meet the quality metrics.

Great attendance is a must

Candidates must be highly motivated to learn and develop as an agent

Will take about 25-35 calls per day

Must have professional and empathetic customer service skills

Resume Required: Please Upload for Consideration:

Please apply at: Please Select Tucson Location** https://otk.aviontego.com/portals/Portals/Applicant/CheckBeforeApply.aspx

Call After you Apply Online to schedule to come in:

469-225-3111

Job Details

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