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The manager ensures that all Popeyes operational standards governing food preparations, service, sanitation, cleanliness, security, employee appearance, and conduct are adhered to. This requires supervising employees to prepare high-quality food, to provide customers with courteous, efficient service in clean, well-maintained surroundings. Two other important functions are soliciting customer feedback and resolving customer complaints. The managers oversee shift procedures for opening, operating, and closing restaurants.
