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Healthcare Customer Service Representative
Service oriented. Empathetic. Attentive. Its what connects us¦ and wed like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Healthcare Customer Representative with TTEC in Jonesboro, Arkansas.
About TTEC:
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
Life at TTEC:
As a global company, were always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a fast pace around here and were not one for keeping the status quo. But just because were busy, it doesnt mean we dont know how to have fun. Were passionate about throwing company events that bring us together to laugh and celebrate each others achievements. Were also big on taking time out for professional development and giving back. So, if youre looking for a work-life full of purpose, passion and career potential, keep reading¦
As a TTEC Customer Experience Champion, Youll Enjoy:
Fun, talented and witty teammates
Knowledgeable, encouraging, and present leadership
Family-friendly environment
Free-spirited, theme-based employee events
Diverse and community-minded organization
Career-growth and lots of learning opportunities for aspiring minds
And yes¦all the competitive performance bonus opportunities and benefits youd expect
What Youll be Doing:
Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere.
On a typical day, youll:
Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being
Open and maintain customer accounts and information
Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
Resolve customer technical issues with patience and understanding
Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring:
Service oriented. Empathetic. Attentive. Its what connects us¦ Does this describe you as well?
Excellent communication skills for us that means you can adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict. In other words, you have the gift of gab
Empathy is the key its so important it bears repeating
Ability to adapt and excel in a fast-paced work environment
High school diploma or equivalent is the minimum and¦ with education¦ more is better
Handy with MS Windows and other computer applications
The passion and drive to make a difference
Apply Today: We encourage you to visit us at 2908 South Caraway Road, Jonesboro, AR 72401. Mon Fri, 9:30 AM 3 AM, call 870.802.3424 or apply online today:
You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
https://teletech.taleo.net/careersection/5/jobdetail.ftl?job=02EHV&lang=en&src=JB-10081
