Vacancy expired!
In support of our client, a leader in manufacturing, is seeking a Helpdesk Support Assistant / IT Support Analyst to join their team in Blytheville, AR.
This position is a long term, full time assignment with ResourceTek. This role could go full time in the future if the selected candidate desires.
In this role, you will be provide supporting to the team responsible for the maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Companys PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.
Responsibilities include:
Assign deployment tickets to specific individuals based on priority/site/etc after the procurement team has created the tickets
Organize, coordinate and input the data used to resolve the helpdesk tickets where applicable
Perform weekly inventory checks and coordinate with the procurement team to maintain inventory integrity
Manage technical refresh tickets for the team and update the master spreadsheet to show completed items
Desktop Support Tasks:
Imaging Windows 10
Managing setup of mobile devices phones, tablets Android and IOS
Troubleshooting issues with drivers, etc.
Coordinating repairs with HP
Setup of printers, etc. for end users
Installation of various software applications
Other tasks to be determined¦. Standard desktop support
Application Support Tasks:
Will run daily discrepancy reports between L2 systems, iPFS, JDE, SAP
Will be first point of contact for shop floor system issues, and escalate to the technical team as needed
Will meet with the end users for any new initiatives, to serve as functional role between end user and technical team, and prepare summaries/scope as needed for technical team to review
Experience with SQL queries necessary
Basic Requirements:
High school diploma or equivalent
Preferred Requirements:
Bachelors Degree in Information Systems, Business, Communications or related field
2 years of relevant technical experience
Technical Skills Desired:
Working knowledge of Windows software.
Working knowledge of technical terms related to networks in general, TCP/IP, cat6 cabling, fiber, etc.
Previous helpdesk support and prior experience with software installation, hardware testing, ghost imaging a major plus.
Interested candidates should apply via the posting.
