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Overview
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.
S., from clinics and hospitals to home-based care and virtual care services, CommonSpirit is accessible to nearly one out of every four U.
S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection.
With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community.
Responsibilities
JOB SUMMARY : The Patient Account Representative prepares and processes superbill charges and payments and post to patient accounts;
schedules daily appointments; performs other duties as assigned.
ESSENTIAL FUNCTIONS :
COMMUNICATION
Answers phones promptly and courteously
Responds to mail regarding account inquires
Answers patient questions
Works one on one with billing agency to actively collect past due balances
File all correspondence in patient record
Researches patient problems and complaints for causes and solutions
INFORMATION MANAGEMENT
Verifies all ICD-9, CPT codes and modifiers when posting to patient account
Maintains records and files current for easy retrieval
Enters patient information for appointments
Reviews daily transaction journals to ensure all transaction batches are balanced
Handles patient accounts confidentially
CLERICAL
Post all charges and payments to each designated patient account
Uses appropriate adjustment and payment codes when posting to patient accounts
Refers necessary accounts to billing agency to process for collections
Ensure patient information is accurate in patient and computer records
Maintain chart order established by clinic, when filing correspondence in patient record
Performs other duties as assigned
STEWARDSHIP
Understands billing process
Handles collections of patient money in accurate honest mannerism
Handles patient accounts in confidential mannerism
Effective in personal time management
GUEST RELATIONS
Maintains good working relationships with patients, clinic staff, billing agency and insurance companies
Comply with regulatory standards for the industry and the clinic
Schedule patient appointments
Qualifications
MINIMUM QUALIFICATIONS :
Education : High School Diploma, GED, Metropolitan Test or Equivalent
Experience : Experience in health care or related setting; ability to work without close supervision
Physical Requirements : Able to lift and carry up to twenty five (25) pounds. Must be able to sit for prolonged periods of time.
Must be mentally alert and able to work under pressure.
Skills : Demonstrates communication skills, both oral and written. Accurate typing; ability to perform multiple tasks; utilizes good organizational skills;
good decision making skills.