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Position Summary
The Help Desk Lead’s primary responsibility is the overall performance and success of the Help Desk team. In this position, they will oversee and lead the Help Desk and the performance of our Tier 1 and Tier 2 support staff that provides support to clients on a day-to-day basis. As the Help Desk Lead, they are responsible for ensuring that our client’s expectations are not only met but exceeded.
Looking for an individual that is excited about working for a company that is growing with a great culture. Highest Expectations in Quality, Excellence through Innovation, Accountability through Ownership, Resilience without Compromise, Teamwork with Results.
Work Schedule
Forty plus hours per week, Monday through Friday. From time-to-time the number of hours per week may vary to meet and project deadlines and weekend work will be necessary to support stakeholders.
Qualifications/Specifications