Role and Responsibilities:The individual shall serve as ITD Helpdesk/Customer Support Specialist for PCs, office automation software, general office automation equipment, email, telecommunications, video-teleconferencing, LAN services, and specialized applications. They shall resolve user problems through helpdesk tickets or calls to the helpdesk. The individual will provide customer consultation services to assist PEC staff in developing and defining integrated automation and communications hardware, software, and procedural solutions for their current and future needs. Candidates must hold a Sec+ Certification and a DoD Secret Clearance.Required Skills:· Knowledge of a wide range of applications, operating systems, protocols, IT equipment, techniques, requirements, methods, and procedures to provide desktop automation support to a customer base.· Knowledge of automated system customer support methods and techniques to include troubleshooting, recovery, adjusting, modifying, improving and resolving computer and software problems.· Knowledge of customer support concepts and methods, installed operating systems, and the IT infrastructure to serve as customer technical analyst with responsibility for resolving the most complex customer problems.· Knowledge and skill in applying operating systems principles and methods, and the functionality of the current systems environment to configure systems components such as disk drives, printers, and other peripherals needed to support the operating environment.· Knowledge of a wide range of automation techniques, requirements, methods, and procedures toevaluate and advise new and emerging technologies.· Ability use qualitative and quantitative techniques to evaluate help desk program effectiveness.· Specialized knowledge of Microsoft software products, skill in applying operating systems, and theability to configure systems components such as disk drives, printers, and other peripherals neededto support the operating environment.· Working knowledge of and skill in applying maintenance concepts and methods to troubleshoot system problems.· Working knowledge of and experience working with Active Directory.· Working knowledge of and experience working with local and secure networks.Halvik offers a competitive full benefits package including:Company-supported medical, dental, vision, life, STD, and LTD insuranceBenefits include 10 federal holidays and PTO.401(k) with company matchingFlexible Spending Accounts for commuter, medical, and dependent care expensesTuition AssistanceCharitable Contribution matching To comply with the guidance provided by the Safer Federal Workforce Task Force (Task Force) for Federal Contractors and Subcontractors, Halvik is requiring COVID-19 vaccinations for all their employees except where an employee is legally entitled to an accommodation. Halvik Corp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
