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About LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.The RoleThis position defines market, including competitive analysis/definition of product functionality. The position is part of the Salesforce & Marketing Cloud configuration team and is not only responsible for product and project management but also Salesforce & Marketing Cloud administration, configuration, and development. This is a remote position working anywhere in the US.The Main ResponsibilitiesDrive and manage the ongoing development of the CRM and Marketing tools.
Support adoption and integration of the CRM and Marketing tools into related areas of the organization.
Responsible for coordinating development of complex Salesforce product(s) from conception to delivery to optimize profit and meet marketing, financial and corporate growth objectives.
Gathers data on market conditions and customer requirements to assess appropriate implementation or management of Salesforce product which maximizes revenue and margins and aligns with corporate strategic direction.
Develop, test, demonstrate, and support Salesforce system configuration solutions – reporting, workflows, custom objects and fields, data-extensions, automations, dynamic content scripting and templates to support complex communication journeys using email, SMS, mobile push, direct mail and robo-calls.
Responsible for developing and enforcing key capabilities and standards related to: lead management, preference management, contact identity, naming conventions, GDPR, CCPA, and CITA best practices.
Participate in the solution design process with Marketing Cloud including building journeys, writing queries, building data extensions, writing AMPScripts and SSJS
Production support for existing campaign automation solutions as well as maintaining and troubleshooting active solutions
Assist in the design of marketing automation programs including Triggered Sends, Automation Studio Activities, Platform configuration, multi-channel integrations, audience segmentation, and other components needed for marketing campaigns
Partner with project teams to design and implement solutions with Salesforce Connector and data models with Sales/Service Cloud
What We Look For in a CandidateBachelor’s degree or equivalent education and related experience
6+ years related experience (4+ years with a master’s degree)
5+ years Salesforce administrator or developer experience with preference to developer skills
2+ years Salesforce Marketing Cloud experience
Experience working with internal business partners and outside consultants
Experience delivering solutions using agile methodologies and processes
Salesforce configuration, testing, and deployment experience
Salesforce Certified Marketing Cloud Developer, Cloud Consultant and/or Cloud Email Specialist
2+ years of exposure to integrations, developing and executing data migrations (SOAP APIs, REST APIs and integration techniques).
Experience with Lead Management and Reporting in Salesforce
Hands-on experience with Content Builder, Journey Builder, MobileConnect, Automation Studio, Contact Builder (Data Designer)
Experience with HTML and CSS (specifically for Emails)
Experience with scripting languages and protocols such as SQL, AMPScript, SSJS, JavaScript, XML, JSON
Experience with at least 2 full-scale SFMC projects
Strong knowledge and experience with integrating MC to back end systems
Experience creating complex email automations
What to Expect NextRequisition #: 265211When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.EEO StatementWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.DisclaimerThe above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.Salary RangeSalary Min :85230Salary Max :120000This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.Salary RangeSalary Min :85230Salary Max :120000This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
