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THIS POSITION IS ON-SITE ONLY.
SYKES in Malvern is seeking to hire people with a passion for helping people one caring interaction at a time. On the SYKES Customer Service Team, youâll accept ownership for effectively solving customersâ issues, complaints, problems and inquiries; keeping customer satisfaction at the core of every decision and behavior. Agents will upsell customers on additional products and services as possible.
At SYKES, we put our customers first and strive to ensure each and every call provides a fantastic customer experience. We truly enjoy helping people, and know you do too!
If you feel like you donât know much about these topics, not to worry! Most of our new hires donât either, which is why SYKES offers paid training to teach you how to provide great customer service support.
SAVE TIME AND APPLY ONLINE:
https://www.sykes.com/jobs/malvern/?utm_source=craigslist_sales&utm_medium=malvern
Our ideal customer service candidate is awesome at the following:
⢠Strong desire to help and take ownership on seeing things through; Customer Service Excellence
⢠Effectively communicates, both written and verbally
⢠Troubleshoot basic and routine customer service issues that can be technical in nature, including strong problem-solving skills
⢠Ability to work as a team/independently, multi-task and adapt to change quickly
⢠Open availability for production shift with reliable transportation to support production needs
⢠High school diploma or GED is preferred, and you must be at least 18 years of age
⢠Preferred typing skills of 25 wpm
Essential Functions/Core Responsibilities:
⢠Identify customersâ needs, clarify information, research every issue and provide solution and/or alternatives
⢠Listen attentively to customer needs and concerns; demonstrate empathy and build rapport
⢠Seize opportunities to upsell products on every call
⢠Follow communication âscriptsâ when handling different topics
⢠Provide Customer Service and Technical Support to Troubleshoot issues
⢠Ensure service delivered to customers meets contractual Key Performance Indicator (âKPIsâ)
⢠Prepare complete and accurate work including appropriately notating accounts as required
Reasons why joining SYKES in Malvern is a GREAT idea:
⢠Our mission: We Help People, One Caring Interaction at a Time!
⢠Base pay starting at $9.25/ per hour for this entry level position
There is so much more earning potential available:
⢠$9.75/ per hour after six months
⢠$0.25 additional raise every six months up to $12/ per hour
⢠Extra $1.00/ per hour after 5pm weekdays, and all day at weekends
⢠Plus monthly incentive pay based on sales/performance
⢠Full benefits (medical, dental, vision, life insurance, 401K) after 90 days of employment
⢠Paid vacation available
⢠Tuition reimbursement up to $5,250 annually
⢠Free DirectTV, including HBO, Starz, Cinemax and Showtime (savings of more than $1,300+ year)
o Deeply discounted sports packages (NBA League Pass, NFL Sunday Ticket, MLB Extra Innings, Soccer, and Center Ice)
⢠Continuous promotional opportunities
⢠Fun, family-friendly environment that harbors team work
Sykes is the best, to start off your success! We Want You!
Apply today to join an incredible work environment characterized by caring interactions that deliver a family atmosphere and a stellar customer service experience!
SAVE TIME AND APPLY ONLINE:
https://www.sykes.com/jobs/malvern/?utm_source=craigslist_sales&utm_medium=malvern
Site: Malvern Address: 1601 MLK Blvd. Malvern, AR. 72104
Contact: Sharon Williams Recruiter II
Email: Sharon.d.williams@sykes.com
Phone: Mobile 501-697-1721 Work 501-701-5300
Contact: Breanna Gulley Recruiter Coordinator
Email: Breanna.gulley@sykes.com
Phone: Work 501-701-5300
