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Digital Subscriptions Support Clerk - Nonexempt
Arkansas Democrat-Gazette - Little Rock, AR
The Arkansas Democrat-Gazette is seeking an Entry Level Digital Subscriptions Support Clerk. We need candidates in the Central Arkansas area. Candidates with prior knowledge in the use of computers and cellular/wireless devices are encouraged to apply.
JOB SUMMARY
Under limited supervision prepares equipment for digital subscriptions; troubleshoots for solutions to issues encountered by digital subscribers; maintains records of equipment for digital subscribers in service; assist salespersons in training and distribution of equipment for digital subscriptions; manages accounts and access to RouteSmart Online: oversees the daily posting of delivery materials; maintains and updates delivery lists. Good attendance is required.
JOB DUTIES AND RESPONSIBILITIES
Essential Functions: Under limited supervision, prepares equipment for digital subscriptions. Provides troubleshooting help for digital subscribers. Maintains records of equipment for digital subscribers. Maintains and updates electronic delivery list. Assists online customers with login, registration and other issues. Good attendance is required. Other Duties as assigned.
Knowledge, Skills, and Abilities: Ability to learn in-depth technical aspects of the RouteSmart Online system or other related Circulation systems. Ability to provide quality service as well as meet productivity deadlines. Ability to type 35 words per minute.
MINIMUM QUALIFICATIONS:
Education: High school diploma or equivalent required with 1 year work experience with computer systems operations or help desk situations. Must provide own immediate, dependable transportation (mileage reimbursable). Must provide company with "Proof of Insurance" with Arkansas Democrat-Gazette shown as "interested party". Driving record must meet the requirements set in the "Personal Vehicles Used for Company Business" policy.
Physical Requirements: Lifting up to 35 lbs from a level of 0 inches to a level of 36 inches. Sitting up to 8 hours. Walking up to 1 hour per day on stairs and variety of surfaces. Carrying up to 35 lbs, 50 feet, up to 5 times per day. Finger dexterity is required. Wrist movement is required. Bending, kneeling, and twisting movements are required.
Environmental Conditions: Position is occasionally exposed to loud noises. Position is routinely exposed to glare (VDT).
Administrative Information: This position reports to the Route Development and Promotions Coordinator. Must be available to work some weekends and holidays.
NOTE: THIS LIST OF ESSENTIAL FUNCTIONS FOR THIS POSITION IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY.
This position will earn 14/hr
Job Type: Full-Time
Job Location: Downtown Little Rock, AR, Scott and Capitol
