Project Coordinator

Project Coordinator

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Job Description - Project Coordinator

Project Coordinator

The Project Coordinator must be an energetic, creative, and highly organized professional with strong interpersonal skills and a true team player. Working closely with a diverse internal team and Project Managers from client organizations, the Project Coordinator will oversee the creation, assignment, and completion of work orders for IT services. This is a home-based position. The Project Coordinator is expected to be responsive, available, diligent, has high integrity, and can stay focused while working independently.

Tasks include but are not limited to:

• Creation and management of work orders
• Oversight of IT technicians
• Takes ownership to ensure all deliverables are provided to clients and chases down techs for any missing work order requirements
• Creation of status reports for clients
• Update of tickets in client systems accurately to avoid discrepancies with reports and invoices
• Able to handle issues and understand when to escalate problems
• Able to keep project schedules and data organized
• Make sure that all case exceptions are resolved each day on the Salesforce Dashboard.
• Understand billing requirements for the services delivered for each contract you support and manage technician cost to the project template
• Ensure work orders/cases are approved and marked ready to invoice no later than one week past the service date
• Should be pleasant and confident
• Other admin and documentation tasks as identified

• Should be pleasant and confident
• Very strong attention to detail
• Excellent communication skills
• Willing to learn
• Able to multi task
• Able to work in a virtual team environment
• Able to work with limited supervision
• Experience using MS Office and standard business software
• Associates degree preferred