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Desktop Support - Level 3
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Desktop Support - Level 3
Desktop Support - Level 3
08 Jan 2024
California
,
Alisoviejo
,
92656
Alisoviejo
USA
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Desktop Support - Level 3
Vacancy expired!
GAVS Technologies is hiring for a Prestigious Healthcare client in Aliso Viejo, CA
Position will be working onsite
Qualifications:
SCCM
Windows Admin
Minimum of 1-2 years of service desk technician or IT helpdesk support
Knowledge of ITIL methodologies
CompTIA A+ Certification preferred but not required
STRONG HANDS-ON TROUBLESHOOTING SKILLS
Strong client OS background including Windows 10 and MACOS
Strong HW and SW troubleshooting skills om a fast-paced environment required
Customer service oriented and able to handle multiple tasks
Proficient in general computer skills (MS Office, PDF, Adobe Suite, web browsers, etc)
Excellent written and oral communication skills
Ability to effectively communicate with internal and external customer
Ability to identify and troubleshoot computer problems
Ability to work independently and to carry out assignments to completion
Able to work under pressure and meet deadlines, while maintaining a positive attitude and providing great customer service
Responsibilities:
Provide on-site daily ITIL based service desk operations including
Customer incident management
Problem management escalation
Interface with higher technical levels for efficient and timely server, client, application, and infrastructure issues
Evaluate system related issues; troubleshoot, isolate and resolve issues
Troubleshoot system issues and resolve in a professional, timely, and customer-centric manner
Define and document best practices, solution, and support procedures. Author KBA's ad needed
Maintain inventory and asset configuration documentation
Cross-train with team members on existing and new technologies
Interact with end users and staff at the technical level, as required
Manage and resolve Service Desk tickets to support employees and contractors
Continously identify, measure, and improve IT area processes
Assist in Network Administration activities and troubleshoot network connectivity issues
Create and maintain documentation as required
Perform IT duties as they relate to support of remote working
Run diagnostic programs, isolates problem, and implements solutions with approval
If not solution is availble, Tier 1 personnel escalates incidents to Tier 2 or Tier 3
Other duties as assigned
Certifications:
CompTIA A+ (Preferred)
ITIL (Preferred)
Job Details
ID
JC7976146
State
California
City
Alisoviejo
Job type
Permanent
Salary
Depends on Experience
Hiring Company
GAVS Technologies
Date
2021-01-06
Deadline
2021-03-07
Category
Et cetera
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