Desktop Support Level 2

Desktop Support Level 2

16 Jan 2024
California, Alisoviejo, 92656 Alisoviejo USA

Desktop Support Level 2

Vacancy expired!

GAVS Technologies is hiring for a Prestigious Healthcare client in Aliso Viejo, CA.
Position is working on-site
Qualifications:
  • SCCM
  • Windows Admin
  • Minimum of 1-2 years of service desk technician or IT helpdesk support
  • CompTIA A+ Certification preferred but not required
  • Strong client OS background including Windows 10 and MacOS
  • Strong HW and SW troubleshooting skills in a fast paced environment required
  • Strong Hands-On Troubleshooting skills a MUST
  • Customer service oriented and able to handle multiple tasks
  • Proficient in general computer skills (MS Office, PDF, Adobe Suite, web browsers, etc)
  • Excellent written and oral communcation skills
  • Ability to effectively communicate with internal and external customer
  • Ability to identify and troubleshoot computer problem
  • Ability to work independently and to carry out assignments to completion
  • Able to work under pressure and meet deadlines, while maintaining a positive attitude and providing great customer service
Responsibilities:
  • Provide on-site daily ITIL based service desk operations including
    • Customer incident management
    • Problem management escalation
    • Interface with higher technical levels for efficient and timely server, client, application, and infrastructure issues
  • Evaluate system related issues; troubleshoot, isolate and resolve issues
  • Troubleshoot system issues and resolve in a professional, timely, and customer-centric manner
  • Define and document best practices, solution, and support procedures. Author KBA's ad needed
  • Maintain inventory and asset configuration documentation
  • Cross-train with team members on existing and new technologies
  • Interact with end users and staff at the technical level, as required
  • Manage and resolve Service Desk tickets to support employees and contractors
  • Continously identify, measure, and improve IT area processes
  • Assist in Network Administration activities and troubleshoot network connectivity issues
  • Create and maintain documentation as required
  • Perform IT duties as they relate to support of remote working
  • Run diagnostic programs, isolates problem, and implements solutions with approval
  • If not solution is availble, Tier 1 personnel escalates incidents to Tier 2 or Tier 3
  • Other duties as assigned
Certifications:
  • CompTIA A+ (Preferred)
  • ITIL (Preferred)

Related jobs

  • At Fluor, we are proud to design and build projects and careers. This requires teams that are as unique as the projects we execute. We are committed to fostering a work environment that embraces Diversity, Equity, and Inclusion (DE&I) for all so our employees and stakeholders benefit from the creative solutions derived as a result of embracing differences.

Job Details

  • ID
    JC8249151
  • State
  • City
  • Job type
    Permanent
  • Salary
    Depends on Experience
  • Hiring Company
    GAVS Technologies
  • Date
    2021-01-14
  • Deadline
    2021-03-15
  • Category

Jocancy Online Job Portal by jobSearchi.