GAVS Technologies is hiring for a Prestigious Healthcare client in Aliso Viejo, CA. Position is working on-site Job Requirements: Education: A Bachelor's degree in Engineering, Computer Science or a related discipline. Certifications, trade school degrees or a solid work history will be considered if such a degree has not been obtained. Experience:
5-7 years of desktop management experience.
Extensive knowledge of IT operations.
Essential Functions of the Job:
Under limited supervision, respond to customers' inquiries concerning support requests and problem resolution
Resolve software problems and/or identify and escalate hardware problems reported to the team
Identify sources and trends of technical problems to prevent future occurrences.
Serves as an escalation point for difficult problems and complex inquiries.
Follows up on specific inquiries or requests to ensure client satisfaction.
May be asked to act as a peer group leader.
May be required to help train colleagues and service desk staff.
May be asked to act as a backup to his/her supervisor.
Analytical/Decision Making Responsibilities:
Ability to identify potential points of failure, areas for improvement, and identifying pain points and bottlenecks.
Makes recommendations to the team lead in regards to process changes and drives implementation, based on the needs of the business and product direction.
Leads the team to classify and prioritize issues related to the product.
Provides recommendations and analytical expertise on enhancement requests raised by Engineering, and challenges these requests if necessary.
Proven ability to coordinate resolution of issues on a subarea / area / global basis
Proven ability to coordinate resources to complete complex assignments
Ability to effectively communicate with other groups in IT Services, business practice representatives and outside vendors.
Enforces strategic product/policy direction set by management
Knowledge and Skills Requirements:
Active Directory
MDM/Print Management
PowerShell
Email Security - Proofpoint, Mimecast
File Share management
Intune
SCCM
OKTA
Apple Business Manager
Windows Desktop OS including Windows 10 and 11
Advanced troubleshooting skills of MS Office 365, MS Office, Internet Explorer, Windows and Apple operating systems
Networking - TCP/IP (Configuration of Client, Client Troubleshooting)
MAC OS
Other Skills:
Strong interpersonal, client service, communication, and organizations skills.
Ability to work under pressure and react appropriately in a crisis situation.
Sufficient knowledge of IT operations, responsibilities, work flow processes and procedures in order to resolve most inquiries independently.
The ability to effectively work and team with clients, management and staff members.
The ability to fully document processes and fixes.
The ability to create and deliver presentations as necessary
Proficient in Service Now Incident, Problem, and Change Management.
Extensive knowledge and advanced troubleshooting skills of the applications comprising the Global Core Loadset.
Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.
At Fluor, we are proud to design and build projects and careers. This requires teams that are as unique as the projects we execute. We are committed to fostering a work environment that embraces Diversity, Equity, and Inclusion (DE&I) for all so our employees and stakeholders benefit from the creative solutions derived as a result of embracing differences.
