GAVS Technologies - www.gavstech.com - is hiring a Desktop Support Engineer! Please apply immediately for consideration! Full-Time role in Aliso Viejo, CA
Provide daily 2nd level technical support for end users/employees via phone support, as well as, maintaining/monitoring the Service Desk incident and request queue's.
Work with both employees and vendors to resolve technical problems.
Establish the proper course of action to ensure that work product is completed efficiently and on time/within proper time limits.
Maintain a stable performance under pressure or opposition (such as time pressure or job ambiguity); handle stress in a manner that is acceptable to others and to the organization.
Possess, acquire, and maintain the technical/professional expertise required to perform effectively and to create effective customer solutions.
Utilize technical/professional expertise through problem solving skills, applying technical knowledge, and product and service management for the various functional areas.
Actively appreciate and include the diverse capabilities, insights, and ideas of others while working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.
Self-impose high standards of performance excellence by assuming responsibility and accountability for successfully completing assignments or tasks; rather than having standards imposed.
Utilize Service Now to accurately document, status, prioritize, and track incident or requests.
Follow the Service Desk operating procedures to accurately log, assign, prioritize, escalate, and resolve incidents or requests.
Understand fundamental operations of commonly used software, hardware, and other equipment for troubleshooting and support purposes.
Follow up and make scheduled call backs to customers where necessary.
Stay current with system information, changes and updates.
Minimum Qualifications:
2-5 years in Desktop Support
Demonstrated interpersonal and customer service skills.
Demonstrated ability to organize ideas and communicate oral messages appropriate to listeners and situations.
Demonstrated ability to troubleshoot and provide technical support over the phone for standard desktop operating systems (e.g. MS Windows 7/10 and Mac OS), as well as, standard desktop applications (e.g. Microsoft Office (including 365), Adobe Acrobat, etc.), PC/Laptop hardware/peripherals, mobile devices, communication technologies, Citrix, AWS, SCCM, networking, etc.
Demonstrated experience administering Active Directory.
Demonstrated understanding of various communication technologies/methods, such as, email systems, video conferencing, telecom, Skype, VPN, etc.
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