Nutraceutical company in Orange County seeking a Customer Service Specialist that is responsible processing complaints for externally manufactured products.
Responsibilities:
Processes complaints after initial receipt through closure for products.
Investigates complaints with the assistance of the external manufacturer. Gathers, examines, analyzes, and interprets information for investigations and determines appropriate conclusions.
Interacts with customers verbally or in writing using clear, effective communication.
Prepares trends of complaints and escalates issues related to complaint trends, nonconforming product, etc.
Requirements
Bachelors in scientific or technical function preferred.
2-5 years experience in food, nutra, or pharma industry.
Knowledge of GMP and FDA/QSR requirement & quality systems a plus.
Effective communication skills needed to provide clear and concise information to team members.
Certified ASQ CQE and/or Lean Six Sigma Green belt a plus.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
