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DescriptionThe Senior Systems Administrator reports directly to the Infrastructure Service Delivery Manager and will support the Anaheim-based customer’s Server, Storage and Compute Infrastructure. The Senior Systems Administrator will work with the Infrastructure SDM, City IT staff and SAIC Remote Support teams to ensure that the Exchange, Exchange Online, Windows, and Active Directory are all functioning and meeting service level requirements. In addition, the Senior System Administrator will make recommendations around life cycle management, capacity planning and reporting.Primary Responsibilities:
Manage and maintain the operation of all of the Exchange server(s) and associated devices in use at the City including ensuring uptime, capacity planning, life cycle management and making recommendations on how to improve performance and availability
Administer, maintain and support the City of Anaheim’s Office 365 Exchange Online environment including access, administrative groups, license management including license life cycle management and reporting
Work with the Compute team to install, configure, patch, monitor and maintain Windows physical or virtual servers, troubleshoot problems, and repair server hardware
Maintain, update VMware infrastructure, guests and gold image templates
Lifecycle management and technology refresh planning for operating systems and hardware within the City’s Data Center
Inventory and ensure accuracy of records in Service Now (CMDB) and provide support for quarterly auditing
Ensure daily backups, offsite storage and infrastructure (capacity, licensing) are meeting best practices and our defined service level requirements
Perform routine and advanced system administration duties in a Windows Active Directory environment, MIM, configuration of DNS / DHCP, and maintain appropriate Active Directory documentation.
Installs and secures new servers, and maintains the server infrastructure and all forms of systems that support the Data Center environment including cabling, power, space planning, cooling management and all other dimensions in a large, complex environment
Documents standard operating procedures and recommend updates to optimize service delivery in alignment with ITIL best practices
Documents and implements change requests; evaluate change requests for potential enterprise wide impacts
Provides occasional off-hours remote support for planned maintenance work, unplanned support issues, or to meet customer SLAs. May occasionally require on-site work at a data center during off-hours
Demonstrated ability to design high-level and detailed infrastructure architecture of Microsoft-based solutions such as MS SQL, PKI, SharePoint, Exchange, and SCCM
QualificationsBachelors of Science (B.S.) or Bachelor of Arts (B.A.) degree in Information Technology, Computer Science, or Management Information Systems and five (five) years or more of related experience; Masters and three (3) years or more of related experience.Experience in process enhancement, developing and implementing policies and procedures for the Operations team based on ITIL and PMP principalsMust possess strong written and verbal communicators, able to communicate with team members, management personnel, and end users throughout the organization.Demonstrable experience with one or more of the following:MS ExchangeExchange Online and/or Office 365 administrationActive DirectoryMicrosoft Device ManagementMicrosoft Identity Manager / ADFSDNS / Dynamic DNSHP Proliant ServersData Center OperationsDesired Qualifications
Experience working in commercial and local governmentsbusiness settings.
ITIL v3 or v4 Foundation Certification.
Direct "hands on" technical experience with oneor more technical service areas, i.e., Desk side Support, Service Deskservices, etc.
Excellent problem-solving skills and ability toanalyze, identify and direct resolution of technical, administrative andprocess issues.
Experience in supporting productivity enhancements anddecreasing costs of service delivery through technology refresh, benchmarkingand optimization of services, least-cost analysis or total cost ofownership analysis, and continuous process improvement.
REQNUMBER: 1925725SAIC is a premier technology integrator, solving our nation’s most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
