Technical Support - Desktop Support, Active Directory, O365

Technical Support - Desktop Support, Active Directory, O365

31 Dec 2024
California, Atwater, 95301 Atwater USA

Technical Support - Desktop Support, Active Directory, O365

Vacancy expired!


Job Description:

SMCI is seeking a Desktop Support Technician with excellent technical, communication and customer service skills.
In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.
Responsibilities:

  • Provide helpdesk support and resolve problems to the end user s satisfaction
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
  • Modify configurations, utilities, software default settings, etc. for the local workstation
  • Utilize and maintain the helpdesk tracking software
  • Document internal procedures
  • Assist with onboarding of new users
  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
  • Install, test and configure new workstations, peripheral equipment and software
  • Maintain inventory of all equipment, software and software licenses
  • Report issues to the Service Desk for escalation
  • Manage PC setup and deployment for new employees using standard hardware, images and software
  • Assign users and computers to proper groups in Active Directory
  • Perform timely workstation hardware and software upgrades as required

    Basic Requirements:
  • High school diploma or equivalent

    Preferred Requirements:
  • Some Windows Administration
  • Powershell

  • Bachelor s Degree in Information Systems, Business, Communications or related field
    Required Skills: ACTIVE DIRECTORY; O365; DESKTOP AND WINDOWS ADMINISTRATION; SERVICENOW OR OTHER TICKETING SYSTEM.

    Don't hesitate! Submit your resume today.

    SMCI is an EEO employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, disability, age, genetic information, marital status, military, and veteran status. Members of minority groups, Vietnam Era Veterans and individuals with mental or physical disabilities are encouraged to contact us regarding employment opportunities. In addition, in order to support the provision of business to minority-owned and Women-owned businesses (MWBE), such MWBE are encouraged to contact us regarding subcontracting business opportunities with our firm.

    (No third parties, please)
    (H1 sponsorship currently unavailable)

  • Job Details

    • ID
      JC7588617
    • State
    • City
    • Job type
      Contract
    • Salary
      Market
    • Hiring Company
      Software Management Consultants, Inc.
    • Date
      2020-12-30
    • Deadline
      2021-02-28
    • Category

    Jocancy Online Job Portal by jobSearchi.