Hotel Night Audit

Hotel Night Audit

03 Sep 2024
California, Bakersfield, 93301 Bakersfield USA

Hotel Night Audit

Vacancy expired!

Job description

Join our newly renovated, Hourglass Hotel An Ascend Collection in Bakersfield. Be a part of our opening team !

The Hourglass Hotel An Ascend Collection, is a destination full service boutique hotel offering personalized services in an intimate and private setting with local flair and distinctive styling. Our hotel offers all the modern amenities and comfort for the busy corporate traveler and leisure guests alike. Our hotel is thoughtfully renovated with cozy yet elegant guestrooms/suites, spacious balconies that help bring the tranquil courtyard setting inside. We strive to provide 100% guest experience to all our guests through excellent service, quality product with distinctive features and character. Come join us !

We are currently recruiting for Night Auditor (full time/part time).

Position Summary:

Guest Services Agents/Night Auditor are responsible for daily front desk operations including check-ins, check-outs and completion of daily checklists. Guests Service Agents work with all department to accommodate our guests. The position requires quick thinking, problem solving and a friendly demeanor to properly service our guests to achieve our mission of providing happy, lasting memories through excellent service and thoughtful engagement with guests, meeting all their individual needs and expectations.

How it is important to our mission:

Through attention to detail, ensuring guests feel welcomed & appreciated, and always doing everything you can to accommodate a guest's requests and anticipate their needs. All Guest Service Agents play an integral role in providing 100% guest experience to all our guests.

Essential Functions of the job:

Greet all guests with a welcoming, friendly attitude

Operate property management system for guest check-in, check-outs and reservation creation

Complete daily checklist in a timely manner

Creatively resolve guest requests and issues as necessary

Maintain empathetic attitude to recover guests who have had a negative experience

Assist with projects assigned during your shift

Demonstrate an attitude of friendly hospitality in every aspect of service

Communicates pleasantly and courteously with guests, management and co-workers

Comply fully and consistently with all the hotel conditions of employment and standards of uniform, grooming.

Physical Requirements:

Ability to stand continuously for the duration of the shift (4-8 hours)

Ability to sit continuously for the duration of your shift (4-8 hours)

Ability to lift small packages (under 40 pounds)

Ability to work in stressful situations

Education, Experience, Skills:

Working knowledge of guest services in a luxury hotel setting preferred.

Excellent command of English language.

Ability to work with people effectively.

Ability to multitask and work in mentally demanding situations.

Maintain a friendly, outgoing attitude throughout all shifts

Must be able to communicate and work effectively with co-workers in all departments

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

8 hour shift

This Job Is Ideal for Someone Who Is:

Dependable more reliable than spontaneous

People-oriented enjoys interacting with people and working on group projects

Adaptable/flexible enjoys doing work that requires frequent shifts in direction

Detail-oriented would rather focus on the details of work than the bigger picture

Achievement-oriented enjoys taking on challenges, even if they might fail

Please apply directly at the Hourglass Hotel

Monday to Friday 10am - 4pm

No phone calls please

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