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Job details
Salary
$21 - $24 an hour
Job Type
Full-time
Number of hires for this role
1
Qualifications
High school or equivalent (Preferred)
Software troubleshooting: 1 year (Preferred)
Mechanical Knowledge: 1 year (Preferred)
Driver's License (Preferred)
Full Job Description
Maintain optimum operation of copiers and digital copiers/printers via preventive maintenance and emergency repairs. Install necessary parts, maintenance kits, factory modifications and perform adjustments as directed by manufacturer(s).
DUTIES AND RESPONSIBILITIES:
· Respond (arrive) and complete open service call tickets to achieve KYOCERA productivity and quality standards.
· Maintain optimum equipment performance per manufacturer maintenance and repair procedures.
· Report poor or suspect machine performance to Field Supervisor or Service Director at first suspicion.
· Maintain accurate inventory of parts shipped to and stored in personal vehicle inventory.
· Conduct and report accurate parts inventory on a quarterly basis or as required.
· Provide a minimum of Level 1 connectivity support (for contact devices) to customer and, or customers designed network support department.
· Provide on-going key-operator training to enhance user productivity, increase machine up time and reduce service tickets.
· Provide customer assistance with loading paper, staples, adding toner and, or any other key-operator function as required and, or proactively as schedule allows.
· Perform courtesy calls and, or provide all necessary documentation.
· Adhere to KYOCERA codes of conduct.
DESIRABLE QUALIFICATIONS:
· Minimum 2 years mechanical and electrical support experience, within office product industry required.
· Minimum 2 years’ experience with KYOCERA office products preferred.
· Network connectivity skills sufficient to conduct new installations without assistance and interface with customers IT contacts. Must also be able to provide network connectivity assistance to KYOCERA teammates and customers including remote assistance.
· Ability to travel to and from customers within customer base.
· Ability to read and follow technical schematics and service manuals.
· Computer skills including a working understanding of basic network connectivity, print drivers. Hardware and common service skills.
· Excellent electrical and mechanical troubleshooting skills.
· Valid driver’s license required.
· Physical requirements: ability to bend, lift 50 pounds.
· Strong teamwork and customer service skills.
· A+ Certification or equivalent preferred.
· Attentive to details.
· Independent work skills and able to work under deadlines.
Experience:
· Mechanical Knowledge: 1 year (Preferred)
· Customer Service: 2 years (Preferred)
· Troubleshooting: 1 year (Preferred)
· Network: 1 year (Preferred)
License:
· CompTIA A+ (Preferred)
· Driver's (Required)
For immediate consideration, submit your current resume in Word or PDF format. Qualified candidates will be contacted via email or phone. KYOCERA provides competitive pay for individuals that seek long term roles.
Relocation will not be provided by KYOCERA.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Vision insurance
Schedule:
8 hour shift
Monday to Friday
COVID-19 considerations:
We provide PPE to all of our staff to ensure their safety.
Education:
High school or equivalent (Preferred)
Experience:
Software troubleshooting: 1 year (Preferred)
Mechanical Knowledge: 1 year (Preferred)
License/Certification:
Driver's License (Preferred)
Work Location:
One location
Company's website:
www.kyocera.com
Benefit Conditions:
Waiting period may apply
Work Remotely:
No
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