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Description
Responsibilities:
•Partner with Account Directors to develop a joint success plan for customers
•Proactively guide clients through every step of the customer journey - from pre-sales to implementation to invoicing - to ensure a seamless and successful experience
•Manage and own project plans, details and logs.
•Identify schedule deviations or challenges, and hold multiple internal and customer teams accountable for keeping their portion of projects on track. Understand and monitor various program reporting tools.
•Manage all post-sales activity including:
oEnsure resource availability and allocation
oActively review upcoming projects and ensure all projects are delivered on-time, within scope and within budget - troubleshoot, resolve and/or escalate potential issues
oCreate and maintain comprehensive project log and documentation
oMiscellaneous admin tasks
•Develop a technical understanding of our LMS platforms to provide customer assignment, login and reporting support. Escalate more technical troubleshooting to internal technology experts and ensure resolution.
•Continuously improve the customer experience by connecting the value and benefit of the products to client needs and objectives.
•Constantly assess "health checks" for your customers to maintain momentum and drive satisfaction, adoption, and retention.
•Develop and execute on an internal and external communication plan to keep stakeholders informed of progress.
•Serve as the 'voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value and retention.
•Maintain a deep understanding of our products and educate customers about the most relevant features for their specific requirements.
Requirements:
•Minimum 5 years of experience in project management-strong preference for project management experience within a content agency or consulting services context
•Bachelor's degree in Marketing, Business, Communications, or similar
•Ability to self-manage while managing assigned teams and projects under tight deadlines.
•Excellent Communication - both written and verbal
•Motivated, self-starter
•Solid organizational skills including attention to detail and multi-tasking skills
•Ability to remain calm under pressure
•Team Player
Requirements
Client Relations, Account Management, Cross Functional Project Management, Project Management
The Creative Group (TCG), a Robert Half company, matches creative, digital, and marketing professionals with remote or on-site jobs on a freelance, project or direct-hire basis. Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.
Questions? Call your local office at All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
2020 The Creative Group. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).
