(Unfortunately NO Corp2Corp or 3rd Parties at this time)
IT Technician works to maintain the Company's computer systems and networks. They also help the users of a network to use relevant devices and applications by answering any questions that may arise. An excellent IT technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. The primary responsibilities are as follows:
Allocation and Maintenance of IT Equipment
Diagnose Hardware and Software Issues
Document and Maintain IT Inventory
Review and Resolve IT Helpdesk Requests
Prioritize and Escalate Issues as Necessary
Specific Responsibilities
Respond to helpdesk requests in a timely manner
Ensure all call details and resolutions are entered into ticketing system according to procedure.
Take ownership of a call, seeing it through to closure, and escalating when necessary to next level of support personnel.
Onboard new employees
Provision new equipment
Troubleshoot computer and peripheral devices
Network Printer installation / troubleshooting
Troubleshoot remote meetings issues. (Zoom, etc.)
Maintain inventory of all hardware and software assets
Create documentation for IT department and end users
Diagnose and resolve a wide range of technical issues remotely over the phone and on-site.
Other duties as assigned, may not be IT related
Real world experience with common operating systems
Behavioral Skills
Ability to work effectively and meet deadlines with minimal supervision
Provide training and support to end users
Communicate technical solutions in simple, step by step instructions both written and verbally
Maintain strict confidentiality
Experience
Minimum 4 - 6 years of experience supporting Mac and Windows operating systems and apps, including website administration.
Good understanding of computer systems, mobile devices and other tech products.
General understanding of phone systems and printing environments.
Knowledgeable within IT security and infrastructure.
At Trane Technologies™ and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We\'re a team that dares to look at the world\'s challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We\'re a team that dares to look at the world\'s challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
